Luxury High-End Night Concierge

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Job description

Luxury High-End Night Concierge London

Hyperion Partners are delighted to be working with one of London s most esteemed luxury residences in their search for a professional and dynamic Night Concierge. This is a unique opportunity for an exceptional individual to join a world-class team, ensuring that every guest and resident receives the highest standard of service in a luxury, high-end environment.

Location: Central London
Salary: 28-32k

About the Role:

As a Night Concierge, you will play a pivotal role in providing an unparalleled level of service to the residents of this luxury property. You will be the first point of contact during the night-time hours, ensuring that all operational aspects run smoothly and that each resident s needs are met with the utmost discretion, professionalism, and care.

Key Responsibilities:

• Provide an impeccable level of service to residents and guests at all times, ensuring their requests are met promptly and efficiently.
• Manage the front desk during night-time hours, responding to calls, emails, and in-person inquiries with a courteous and helpful manner.
• Oversee security protocols, ensuring the safety and privacy of all residents while maintaining a calm and professional presence.
• Coordinate deliveries, guest access, and special requests, liaising with suppliers, contractors, and other service providers as necessary.
• Anticipate and respond to any concerns or emergencies, ensuring appropriate action is taken swiftly and discreetly.
• Maintain accurate logs and reports to ensure smooth handovers to the day team.

Ideal Candidate:

• Proven experience as a concierge in a luxury hotel, private residence, or equivalent high-end service environment.
• Excellent communication skills, both written and verbal, with a strong attention to detail.
• A proactive and resourceful approach, able to solve problems efficiently and creatively.
• Impeccable personal presentation and an understanding of the importance of discretion and confidentiality in a luxury setting.
• Strong organisational skills and the ability to remain calm under pressure.
• A flexible, 'can-do' attitude with the ability to work autonomously and as part of a wider team.
• A valid SIA Licence and first-aid qualification is desirable but not essential.

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