Maintenance Manager - High End

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Job description

MAINTENANCE MANAGER

Principally maintaining high end private gardens

Location : London

Salary : Circa £45K

Responsibilities

Management of the maintenance and horticulture department.

Managing the day-to-day running of the garden maintenance business, including organising the rounds and materials, dealing with staff queries, incoming enquires and quotations, liaising with accounts over invoicing. You will be expected to help run the department efficiently and meeting both profit and revenue targets. Customer satisfaction is at the heart of this post.

Work effectively as part of the management team and take a whole company perspective to managing issues.

As well as running the maintenance division (currently circa 12 staff) you will need to have the aptitude and skills to be able to grow the division and operate within the companies management structure. In short, this is an opportunity for the right candidate to make a name for themselves and forge a career within the company.

Key Responsibilities

Organising maintenance rounds

Drawing up rotas to make sure that service is delivered as efficiently as possible, minimising miles and travelling time, but using staff to the best of their abilities.

Adjusting this as necessary as new work is added.

Making temporary adjustments to the rotas for holiday or sickness cover.

From time-to-time picking up tools and working with staff where sites or deadlines require this.

Client liaison and service monitoring

Visit sites regularly. Check that work is to a high standard. Note whether the appropriate number of hours are allowed. Also note where there are opportunities for upselling.

Meet and communicate with clients regularly to review service levels and discuss any plans they might have for the site and whether we can help with those.

Give advice to customers on horticultural matters and offer further, best practice, recommendations when required.

Where service levels are below acceptable standards, act immediately to remedy the situation before clients complain.

Making sure that staff have the materials and tools that they need to complete the service efficiently and to a high standard.

Deal with enquiries for new work as they arise, without delay. Visit the site, meet with clients where possible and draw up quotations for the work as soon as you can, but at most within a week of visiting the site.

Organise machinery and tool repairs, replacements and services

Make sure that administration has the information it needs in time to issue monthly invoices without a rush. Information needs to be both timely and accurate.

Regularly checking the Debtors Report and following up maintenance customers who are behind on payments in an organised and professional manor.

Ensure that the department always has the appropriate level of staff to run profitably, but with enough capacity to allow for holiday and sickness cover, and allowing for new projects so that growth can be smooth. This will involve being proactive in recruiting staff where necessary or occasionally stepping in yourself.

With Administration and Human Resources, add more staff when necessary including interviewing and following appointment, a full company induction process.

Carry out regular appraisals of your staff.

With support from Admin and HR, deal with any staff issues that arise promptly and professionally.

Give advice to staff on horticultural matters and offer further, best practice, recommendations when required.

To identify and report on training needs for staff.

You are expected to arrive promptly for work, in a clean and presentable fashion.

Emails should be filed regularly and responded to in an efficient and professional manner.

All staff are expected to uphold the company Values as outlined in the employee handbook.

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