Membership Administrator

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Job description

Do you have a positive and proactive attitude with a passion for helping others? Are you looking to work in a busy membership team, supporting musicians? We are currently recruiting 2 full time Membership Administrators.

The Musicians' Union (MU) is the UK trade union for musicians and represents over 35,000 musicians across the UK working in all sectors of the music business.

As well as negotiating on behalf of our members with all the major employers in the industry, we offer a range of support services for professional and student musicians of all ages and backgrounds.

The Membership Administrators are the first point of contact for membership related online, email, phone and post enquiries. They process online membership modifications and applications, as well as taking payments and other financial details.

The successful candidates will be able to communicate with members and non-members by phone and email in a timely fashion and professional manner. They will be able to compose clear detailed notes on all completed enquiries and save them to the members' record on the CRM.

The ability to work well within a team as well as individually is important, as well having a high standard of organisational and administrative skills. The successful candidates will also have excellent customer service skills including the ability to handle challenging conversations / interactions.

This role is offered on a full time, permanent basis, with a minimum of 2 days per week working in person at our Head Office in London Bridge.

We are offering a basic salary of £34,360, plus a London weighting allowance of £6,384, as well as excellent staff benefits including a contribution towards a personal pension, flexible working and access to ongoing training and development. The annual leave entitlement for this post is 30 days, excluding public holidays.

For an application form and full job description, please visit our website:

Closing date for applications is Tuesday 19 November 2024 at 12:00 Midday. Interviews will be held in person at our Head Office in London Bridge on Thursday 12 and Friday 13 December 2024.

If you require this application in a different format or reasonable adjustments to be made to the recruitment process, please contact to discuss how we can accommodate your needs.

The MU's mission is to create an equitable music industry where all musicians can thrive. We're committed to doing the same with our workplaces.

As our membership becomes more diverse, we're working to make sure our teams reflect our members.

At the MU we welcome people with diverse perspectives, experiences, and backgrounds. You'll be encouraged to be your authentic self, and you'll have the freedom to develop professionally and personally in a supportive and empowering workplace.

Actions speak louder than words so to further our culture of inclusion, we invest in several ED&I initiatives. You can find out more about our ED&I work here.

We encourage people from all sections of our community to apply for roles with us. We particularly welcome applicants from the Global Majority and Disabled applicants as these communities are currently under-represented in our workforce.

The MU are proud to be a Disability Confident Employer. As a Disability Confident employer, we are committed to offering an interview to disabled people who meet the minimum criteria for this role. You can find more information in the advice for applicants' section here.

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