Neighbourhood Manager

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Job description

Neighbourhood Manager

Camden

Job Role

To help residents living in the councils homes to have secure, safe and affordable housing that meets their ongoing needs and provide help and assistance when they need it.

To act as the lead for a team of up to 10 Neighbourhood Officers and provide support in conjunction with their manager to a number of co-located staff.

To support and coach members of the team. To understand what residents need and want and consider how best to deliver this. You will understand patterns in resident demands and unblock barriers getting in the way of this work. You will identify gaps in skills, knowledge and experience of the team and work to fill these gaps; this includes recruitment, training, supervision and disciplinary matters as appropriate.

To work creatively and effectively with Service Managers and other colleagues to develop, maintain and review landlord services. To monitor and evaluate the work of the service in conjunction with Neighbourhood Officers, Team Leaders, and multiple Heads of Service to ensure that measured data is being used to understand and improve the service. To take a designated or shared role in working with other services to understand interconnections and what needs to change to improve service delivery.

Key Responsibilities

Be responsible for maintaining an overview of current workloads of their Team - working closely with their colleagues in other localities to spot patterns and trends in resident demands and needs and contribute to monitoring the overall effectiveness of the neighbourhood team in meeting purpose.

To offer as part of a collaborative Neighbourhood Team one clear trusted point of contact to resolve residents demands - Helping staff to support residents to solve problems at their root cause to build future strength in our communities and individuals; Actively learning from situations and dealing with the consequences of any gaps in service, e.g. formal complaints.

To ensure neighbourhood officers deal with issues as early as possible, and as much as possible, pulling in support when needed to resolve resident issues in partnership with other officers, services and organisations.

To learn about the work and develop the service in line with systems thinking principles to meet the changing needs of residents.

To work closely with and develop partnerships with other agencies, teams and colleagues to deliver a service consistent with customers' changing needs.

In conjunction with Community Safety and partner organisations, address anti-social behaviour problems in the area managed and make a major contribution towards improving local community safety/SNT/mental health trust/ASC.

To act as lead contact for the District Management Committee; this includes preparing reports for DMC, attending DMC meetings and ensuring bids are progressed within the financial year. Support staff to engage with residents in their neighbourhoods.

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