Registered Manager

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Job description

Cityworx is recruiting on behalf of an established domiciliary and supported living service provider for a Registered Manager based in the Wanstead area.

As the Registered Manager, you will be responsible for ensuring the delivery of high-quality care and support services that meet CQC standards and the needs of service users. The role involves strategic planning, resource management, compliance monitoring, and fostering a positive, inclusive culture within the care team.

Key Responsibilities:

1. Leadership and Management:
   • Provide leadership to the Senior Team and the wider care staff, promoting a culture of excellence, inclusion, and continuous improvement.
   • Manage the recruitment, induction, supervision, and performance appraisal of staff, ensuring a motivated and skilled workforce.
   • Lead on the management of disciplinary issues, grievances, and performance management in collaboration with HR.
2. Service Quality and Compliance:
   • Act as the Registered Manager for regulated activities, ensuring compliance with CQC s Fundamental Standards of being Safe, Effective, Caring, Responsive, and Well Led.
   • Prepare for and lead during CQC inspections, local authority reviews, and internal quality assurance processes.
   • Implement and monitor quality assurance systems, including audits and the development of action plans to address identified areas for improvement.
   • Ensure all care plans, risk assessments, and other documentation are up to date and compliant with CQC and company policies.
3. Budget and Financial Management:
   • Manage the service budget, ensuring effective deployment of resources within financial parameters set by the provider.
   • Monitor financial performance, prepare regular budget reports, and address variances in income and expenditure.
   • Ensure efficient rostering and resource allocation to meet the needs of service users while maintaining budgetary control.
4. Operational Management:
   • Conduct regular team meetings and service user meetings to gather feedback and drive service improvements.
   • Maintain a proactive approach to safeguarding, ensuring robust risk management and compliance with safeguarding policies.
5. Stakeholder Engagement:
   • Build and maintain effective relationships with service users, families, commissioners, external agencies, and other stakeholders.
   • Lead on marketing the service, managing service growth, and overseeing the assessment and transition of new service users.
6. Safeguarding and Risk Management:
   • Lead on all safeguarding matters, including reporting to CQC and local authorities as required.
   • Ensure robust risk assessments and management processes are in place and reviewed regularly.
   • Manage the safeguarding database, ensuring accurate and timely records of all incidents, communications, and actions taken.

Person Specification:

Qualifications:

• QCF Level 5 Diploma in Health and Social Care or equivalent (Essential).
• Registered Manager's Award (Desirable).
• Management qualification or relevant management experience (Desirable).

Experience:

• Proven experience in a managerial role within domiciliary care or supported living services (Essential).
• Experience in providing values-based leadership and working within statutory requirements (Essential).
• Experience in working with service users who have additional support needs, including learning disabilities (Desirable).
• Proven ability to manage and work within budgets, and successfully recruit and retain staff (Essential).

If this role is of interest, please get in contact.

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