Resident Liaison Officer

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Job description

Resident Liaison Officer Roles Available (Perm)

Working with a large Housing Contractor

Must have full driving licence

Duties

• Offer information, advice and assistance to tenants and leaseholders whilst major works are being carried out to their homes.
• Liaise with and set the standard for contractors and their RLO's (and where appropriate consultants) engaging with residents.
• Take an active role in developing, agreeing and managing the resident's consultation plan for individual projects.
• Agree with contractors the resident's information packs, and format and content of updates to residents, including newsletters using a variety of media outlets.
• Coordinate the temporary or permanent re-housing of residents, where necessary.
• Advise Project Managers of the likely effects of capital works on residents.
• Provide information, and assistance to leaseholders concerning their obligations to contribute to the cost of major works thorough service charge payments.

Who are we looking for?

• Proven RLO experience
• High level of computer literacy in MS Office, (Word - Intermediate, Excel - Intermediate, Outlook - Intermediate)
• People management skills
• Competent, clear and concise writer
• Excellent verbal communication skills

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