Resident Services Manager

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Job description

Are you a dedicated professional with a passion for exceptional customer service? A prestigious client in Harrow is seeking a Resident Services Manager to create a warm, welcoming environment for residents and visitors alike. This role offers the chance to be the linchpin of a vibrant community, ensuring residents feel at home and supported.

Why This Role Stands Out:

Impactful Work: You'll be the first point of contact for residents, making a real difference in their daily lives by addressing questions, maintenance requests, and issues promptly and effectively.

Dynamic Environment: Conduct in-person and video viewings of apartments, showcasing the best of what the property has to offer to prospective residents.

Professional Growth: Hone your negotiation skills by closing deals to secure lettings, minimising void periods, and maximising rental income.

Leadership: Oversee apartment inspections and turnarounds, ensuring each unit meets the highest standards for new residents.

Key Responsibilities:

Resident Interaction: Respond to queries, maintenance requests, and issues in a timely manner, taking appropriate action to resolve them.

Viewings and Lettings: Conduct apartment viewings, both in-person and via video, and close deals to secure new lettings.

Tenancy Renewals: Negotiate renewals with existing residents to extend tenancies, fostering long-term relationships.

Inspections and Turnarounds: Complete apartment inspections at various stages of tenancy and oversee the turnaround process to maintain high standards.

Skills and Experience Required:

Customer Service Excellence: Demonstrated experience in a customer-facing role, with a commitment to providing outstanding service.

Sales Acumen: Proven ability to close deals and negotiate terms, with a focus on maximising rental income and minimising void periods.

Organisational Skills: Strong attention to detail and the ability to manage multiple tasks efficiently.

Communication: Excellent verbal and written communication skills, capable of interacting with a diverse range of residents and stakeholders.

Problem-Solving: Proactive approach to identifying and resolving issues, ensuring resident satisfaction.

This role is perfect for a proactive individual who thrives in a fast-paced environment and is passionate about creating a positive living experience for residents. If you possess the skills and experience outlined above, this could be the next exciting step in your career.

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