Senior Travel Manager

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Job description

Top Recruit are working with one of the fastest-growing companies in the travel industry who are dedicated to redefining travel management with innovative solutions, personalised services, and a commitment to building meaningful relationships with clients. As they expand, they are looking for a Travel Manager with a strong background in either leisure or corporate travel who excels at creating lasting partnerships and delivering exceptional service.
Role Overview As a Travel Manager, you will be responsible for managing end-to-end travel services, ensuring an outstanding travel experience while building strong, long-term relationships. You will leverage your experience in the travel sector to provide tailored solutions, manage complex itineraries, and act as a trusted advisor to clients.
Key Responsibilities

• Client Relationship Management
  
  • Build and nurture long-term relationships with corporate or leisure clients, providing personalised travel solutions and understanding their unique needs.
  • Serve as the primary point of contact for, ensuring satisfaction, loyalty, and repeat business.
  • Proactively identify opportunities to enhance the client experience and upsell additional services.
• Travel Planning & Coordination
  
  • Manage the end-to-end booking process for flights, accommodations, transportation, and other travel-related services.
  • Coordinate complex itineraries for individuals, groups, and VIP clients.
  • Troubleshoot and resolve any travel-related issues promptly and professionally.
• Market & Product Knowledge
  
  • Stay up-to-date with the latest travel trends, industry developments, and product offerings.
  • Build and maintain relationships with suppliers and partners to secure the best deals and exclusive offers for clients.
• Sales & Account Management
  
  • Work towards revenue targets by identifying client needs and matching them with services.
  • Conduct account reviews and ensure client satisfaction.
  • Utilise CRM software to document client interactions, manage leads, and track engagement history.
• Team Collaboration
  
  • Collaborate with internal teams (operations, marketing, finance) to deliver seamless service and achieve business objectives.
  • Share insights from client feedback to help improve products, processes, and service offerings.

Requirements

• Experience
  
  • 3+ years of experience in travel management, with a focus on leisure or corporate travel.
  • Proven track record of building and maintaining long-lasting client relationships.
  • Experience managing complex, multi-faceted travel itineraries for diverse client profiles.
• Skills & Competencies
  
  • Strong interpersonal and communication skills, with the ability to adapt to different client personalities and needs.
  • Exceptional organisational skills and the ability to manage multiple clients and projects simultaneously.
  • Knowledge of global destinations, travel logistics, and industry best practices.
  • Proficiency in CRM and travel booking software (e.g., Sabre, Amadeus, Galileo).
• Attributes
  
  • A proactive problem-solver with a client-first mindset.
  • Results-oriented and motivated by achieving targets and driving customer satisfaction.
  • Adaptable, resilient, and excited to thrive in a fast-paced, dynamic industry.

Benefits

• Competitive Salary with great commission.
• Career Growth Opportunities within a rapidly growing organisation
• Flexible Working Options (remote/hybrid)
• Travel Perks and Discounts for personal travel
• Access to professional development and training programs

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