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Service Depot Manager
Marshall
2024-09-21 05:31:32
London City, Greater London, United Kingdom
Job type: fulltime
Job industry: Transport & Logistics
Job description
Marshall Fleet Solutions (MFS) are currently seeking a depot manager to manage their Croydon service depot.
SCOPE OF RESPONSIBILITY:
- To manage the day to day Workshop activities and to ensure that the relevant and set financial, productivity, stock control and quality performance measures are met
- To input into the overall contract management team as required in order to ensure that the relevant key contract objectives are achieved
- To maintain and build employee and customer relations to ensure that the Workshop operation achieves all set financial and cultural objectives/targets
- Manage Both Direct and Indirect staff and ensure performance is monitored
- Manage the budgeted site hours and ensure invoicing is carried out on a daily basis and kept upto date
- To manage all Workshop P&L / KPI's, Direct and Indirect Costs, Productivity & Compliance objectives
- Ensure all paperwork including Invoicing is completed as part of a daily task and any issues escalated to the BSM
- To ensure legislative requirements, Group Health and Safety and Safe Systems of Work are adhered to within the Workshop operation
- Responsible for the recruitment of Workshop team members i.e. Workshop Supervisors, Technicians & Administration
- To undertake departmental/resource planning and delivery against these plans
- To provide the required operational information and to ensure that departmental systems/reports are maintained
- To deal with any disciplinary/grievance matters in line with Company procedures
- To plan and manage resources in-line with set budgets, whilst considering priorities of the customer & Workshop operations
- To communicate effectively across all functions and in particular the Human Resources, Finance and Central Parts functions
- To build rapport, develop trust and respect from both internal and external customers
- To provide daily/weekly operational reports and status updates and review as required
- To ensure the timely investigation and resolution of operational and Health and Safety issues
- To manage through others by setting targets, objectively measuring performance, providing regular feedback and coaching as required through company appraisal process
- To motivate and develop staff through controlled delegation in order to achieve team goals with a view to career progression and succession planning
- To undertake such duties as may be reasonably required for the effective operation of the function
- To contribute towards the continuous improvement of processes/methods and operating practices within the department
- Maximise the use of internal suppliers wherever possible, promoting their use with own staff, operators and external customers alike.
BASIC QUALIFICATIONS
Education:
- A formal qualification in the repair and servicing of road vehicles
Experience:
- Minimum of 5 years in depth experience of operational procedures and standards.
- Experience of Process Review & Implementation.
- Experience of people management and leadership within a professional business environment
- Understanding of operational KPIs and the implications of quality & VOSA's "Guide to Maintaining Roadworthiness."
- Working knowledge of Disciplinary and Grievance procedures
- Has practical understanding of using information technology and systems
- Experience of the management of Health and Safety
- Experience of managing Key Performance Indicators and finances
- Experience of establishing and building positive and effective customer relationships.
Knowledge and Skills:
- Is able to build rapport and develop trust in order to gain respect from customer and all areas of the business.
- Can balance and forward plan the day to day thinking and can assess the commercial implications of plans and actions taken.
- Is an effective time planner with the ability to balance workloads and work to set deadlines.
- Can demonstrate commercial awareness and understands the contractual operating environment.
- Is able to operate fluently with the Microsoft Word, Excel, PowerPoint and Outlook
- Is able to communicate effectively, both verbally and in writing.
- Can demonstrate sound planning and control skills in order to achieve KPI's as well as developing the operation to achieve
- Is able to appropriately report at operational status review meetings
ADDITIONAL LOCAL NEEDS
- To support local operations as and when required
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