ServiceNow Solution Architect

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Job description

Job Title: ServiceNow Solution Architect

Company: Leading Tech Consultancy

Location: London, Hybrid

Industry: Investment Management, Private Markets, Multi-Asset Management

About Us:

We are a leading technology consultancy specialising in helping organisations within the Investment Management space maximise their digital transformation potential. Our mission is to introduce and extend the use of ServiceNow within our clients' environments, leveraging proprietary solutions and ServiceNow marketplace application templates. We partner with some of the most prestigious firms in the Investment Management sector, providing them with cutting-edge ServiceNow solutions tailored to their unique business needs.

Role Overview:

As a Lead ServiceNow Consultant, you will guide cross-functional squads and manage the delivery of ServiceNow solutions across several clients, primarily within Investment Management. You'll take ownership of technical engagements, ensuring solution design and implementation meet the highest standards while driving impactful outcomes. This role offers the chance to work with a variety of ServiceNow modules, including ITSM Pro, ITOM (Discovery), HRSD, APM, and SPM, and play a key part in our clients' ServiceNow-driven transformation journeys.

Key Responsibilities:

Lead Technical Implementations: Drive the design, assurance, and delivery of scalable ServiceNow solutions across multiple modules, ensuring alignment with client requirements.

Stakeholder Engagement: Collaborate closely with clients, business stakeholders, project managers, and technical teams to understand business needs and propose ServiceNow-centric solutions, maximizing ROI.

Solution Architecture: Define and implement robust ServiceNow architectures, ensuring seamless integration with other systems and adherence to best practices.

Customization & Development: Lead customisation efforts using JavaScript, APIs, and integration tools to deliver tailored solutions.

Project Leadership: Oversee ServiceNow projects from discovery to deployment, ensuring timely and successful delivery across multiple projects.

Mentoring & Leadership: Provide technical leadership and mentoring to junior consultants and developers, maintaining high standards in solution design and delivery.

Problem Solving: Address complex technical challenges and ensure smooth operation of the ServiceNow platform.

Continuous Improvement: Stay current with the latest ServiceNow releases and innovations and proactively suggest improvements for client environments.

Skills & Experience Required:

ServiceNow Expertise: Minimum of 5 years' experience in ServiceNow consulting, with in-depth knowledge of ITSM Pro, ITOM (Discovery), HRSD, APM, and SPM modules.

Leadership in Implementation: Proven track record of leading large-scale ServiceNow implementations across both technical and functional domains.

Technical Proficiency: Strong experience with JavaScript, REST/SOAP APIs, Flow Designer, and integrating ServiceNow with other platforms.

Architectural Design: Expertise in ServiceNow architecture with a focus on designing scalable solutions and system integration's.

Client-Facing Skills: Excellent communication skills, capable of engaging technical and non-technical stakeholders at all levels.

Certifications: ServiceNow certifications such as Certified Implementation Specialist (CIS), Certified Application Developer (CAD), or Certified System Administrator (CSA) are highly desirable.
Problem-Solving Abilities: Ability to troubleshoot and resolve complex technical issues efficiently.

Team Leadership: Experience mentoring or leading technical teams, ensuring the development and delivery of high-quality solutions.

Investment Management Application Knowledge: Familiarity with at least one Investment Management end-point application (eg, eFront, Intralinks, Simcorp Dimension) is a significant advantage.

Disclaimer
Not with standing any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.

Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.

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