Trainee Service Improvement Officer

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Job description

You're an all-rounder: a great communicator with strong organisational skills and the ability to get things done.

You believe that everyone deserves great customer service.

You may have no experience of Housing, but you're looking to build a career helping to deliver a service that people need.

About us

We're the Customer Experience Team at Barnet Homes. We deliver service improvement projects that help teams to deliver what our customers need. We also help customers to resolve complex issues that concern their housing. We're a team with a great track record of developing new staff members.

Our offer

As a Trainee Service Improvement Officer, you will support and deliver service improvement projects that help teams to deliver what our customers need. We are a team with a great track record of developing new staff members. If you join our team you may be doing the following:

1. Presenting data within clear graphs and tables, and creating Powerpoint presentations for different audiences.
2. Producing clear, easy-to-follow procedures and process maps.
3. Creating phone-call scripts and templates to improve customer access.
4. Capturing resident views through targeted customer surveys.
5. Writing high-quality responses to Councillors and MPs about residents' housing issues.

You will also get involved with a range of other activities, for example working with colleagues to identify improvements for our customers.

On this 12-month fixed-term contract, we'll support you to learn on the job, and will arrange training to help you to develop.

Our former trainee, Nathan, had this to say: "This is an interesting, varied role where you will be exposed to many different projects, and the focus on improving the experience of our customers is very rewarding. It gave me the skills to launch a career in service improvement."

Timescales

• Applications close Sunday 24th November
• Start date: as soon as possible.

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