Visiting Officer

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Job description

Visiting Officer

Enfield

I am recruiting for a local authority who is looking for a Visiting Officers to join the Financial Assessment Team. The main focus will be on visiting supported accommodation where residents may be vulnerable.

Key Accountabilities:

Responsible for delivering, to a high standard, the visiting support service menus, working across the Assessment Hub as a pooled resource to ensure effective operation of the services.

Understand and be responsive to the needs of customers, offering technical assessment and collection advice and guidance both written and verbal, and present a positive and professional image to the customer at all times, ensuring a high standard of customer service.

Proactively develop skills, understanding and abilities in delivering support services in order to carry out standardised processes in a consistent and efficient manner

Deal professionally and effectively with all contacts from a wide range of people, using tact and discretion, assessing needs and re-directing enquiries, where appropriate.

Deal with customer enquiries at all levels and follow through to resolution, ensuring all relevant systems are updated and the adequate audit trails are in place.

Maintain clear and up to date records of customer contact and work undertaken across the shared resource and proactively establish areas of specialism within the Assessment Hub.

Work closely with Assessment Hub managers to ensure an integrated strategic approach to operation of the service.

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