Warehouse /Driver

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Job description

MAIN DUTIES/RESPONSIBLITIES : • Deliveries

• Daily vehicle checks

• Cleanliness of vehicles

• Dealing with trade counter customers

• Good inwards

• Picking and packing

• Loading and off loading of vehicles

• Working within service level criteria

• Daily branch proposal and continuous stock taking

• Day-to-day administration

• Participation in the annual stock take You should:

• Provide a friendly and helpful response to customer enquiries to their total satisfaction in order to contribute to the distribution team s goal of improving service levels to be the best in the industry.

• Provide accurate and regular order handling to help achieve minimum time delay between receipt of order and despatch of goods, therefore maximising sales/stock turnover.

• Resolve customer queries/warranty/credits/complaints to the satisfaction of all parties. • Identify and work with third party distribution providers, identify potential problems to ensure the smooth flow of orders and customer satisfaction.

• Maintain close contact with customer service staff, understand their working practices and be proactive in preventing the occurrence of avoidable problems for our customers. potential sales.

• Provide cover within the branch / trade counter, at which you are based during unplanned absences.

• Ensure that the warehouse and trade counter support sales in achieving product sales / and market share in accordance with company objectives.

• Communicate effectively with the Branch Manager

• Acquire and demonstrate the necessary selling skills, product knowledge and understanding of company policy to work effectively.

• Provide assistance and motivation to all colleagues when required.

• Work within Focus sales procedures in the branch environment.

• Work with the Branch Manager to ensure that customers required levels of service are being met.

• Ensure that complaints, as they affect your direct responsibility, are promptly dealt with, in a professional manner.

• Maintain company property to the required standard.

• Any ad hoc duties as required by the Operations Manager, Branch Manager, Assistant Branch Manager or a Director. SKILLS REQUIRED

• Represent the company in a business-like manner and maintain a standard of dress and appearance in-keeping with the job and position within the company.

• Be prepared to assist with out-of-hours services to customers when the need arises.

• Participate in company annual stock check.

• As an employee, you have a legal duty to take reasonable care of yourself and others and to co-operate with all aspects of health and safety, as set out in the Employee Safety Handbook.

• Ensure familiarisation with data protection procedures set down by the organisation as a result of the General Data Protection Regulation and understand that any breach could result in the organisation s sensitive and confidential data being disclosed to competitors and other interested parties.

• To be an effective communicator.

• The selling skills, product knowledge and understanding of company policy required to work effectively on the trade counter.

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