Housing Professional

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Job description

Neighbourhood Housing Officer

Tower Hamlets

Contract
£22.13 per hour

Our client is looking for an experienced Neighbourhood Housing Officer.

A Neighbourhood Housing Officer to join our successful Neighbourhoods Housing Team and help deliver the best housing services in Tower Hamlets.

We are looking for a highly motivated person who is committed to the very highest standards of customer care and Housing management to join our busy team as a Neighbourhood Housing Officer.

You will have responsibility for managing a Neighbourhood patch providing tenancy neutral Housing and Estate management services and will be expected to:

• Manage the patch to an exceptionally high standard engaging with and involving residents in the management of their Neighbourhood through regular estate inspections.

• Pro-actively deal with all potential hazards and Fire Risk Assessment actions.

• To ensure the speedy lettings of property in line with the councils and national BVPI targets.

• Support and sustain tenancies to prevent homelessness through the provision of general tenancy support to residents to help sustain their tenancy.

• To undertake sensitively and effectively all aspects of tenancy management.

• To case manage residents with additional needs.

• To take action concerning breach of tenancy, removal of squatters, unauthorised occupants, authorising successions, assignments including attending Court to give evidence.

• Deal sympathetically and effectively with clients, often in stressful circumstances, by telephone, office interview, home visit and when representing the Council in court.

• Have sound judgement and the ability to prioritise effectively.

• Meet various performance targets.

• Have experience in using Northgate (SX3) and Contact manager IT systems.

PLEASE ONLY apply if you have the necessary skills, experience and expertise.

The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer.

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