Business Support Specialist

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Job description

NATS are looking for a Business Support Specialist to join them on a contract basis at their site in Whiteley.

• 2-3 days a week onsite in Whiteley.
• 500 p/d Umbrella, inside IR35.
• 6 month initial contract.
• Due to the nature of the role, applicants must be willing to obtain full SC Clearance.

Role Summary:

The Business Support Manager oversees the administrative and operational functions that support the business. They are responsible for optimising processes, managing support teams, ensuring smooth day-to-day operations, and contributing to strategic initiatives to improve business performance.

Key Responsibilities:

1. Operational Management:
• Oversee daily business operations to ensure efficiency and effectiveness.
• Implement and maintain standard operating procedures (SOPs) across departments.
• Identify and resolve operational issues and inefficiencies.
2. Process Improvement:
• Analyse existing processes and workflows, recommending and implementing improvements.
• Ensure the use of technology and software tools to enhance productivity and efficiency.
• Coordinate cross-departmental projects and support integration of new systems.
3. Performance Tracking and Reporting:
• Set and track performance metrics for the support functions.
• Provide regular operational reports to senior management, offering insights and recommendations.
• Identify and track key performance indicators (KPIs) for continual improvement.
4. Customer and Stakeholder Relations:
• Act as a point of contact for internal and external stakeholders.
• Address customer service issues escalated to the management level.
• Build and maintain positive relationships with key stakeholders.

Key Skills and Competencies:

• Strong leadership and people management skills.
• Excellent problem-solving and analytical abilities.
• Strong organisational skills and attention to detail.
• Effective communication and interpersonal skills.

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