Logistics Supervisor

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Job description

Transport and Logistics Supervisor
Location: Portsmouth
Salary: £up to £33500
Hours : Full time Monday to Friday

Dynamite Recruitment is working with a well-established logistics business who are based in Portsmouth
Due to growth our client is looking to recruit a senior logistics supervisor to joint he business

Your primary responsibility would be to oversee the logistical management of Operatives and Subcontractors to meet repair appointments delivering exceptional customer service.

You will be managing a team of Resource Controllers ensuring they are planning future appointments and scheduling appointments for the day at the time requested by the Customer, liaising with third parties , and repairs teams.
To succeed in this role, it is essential you have a positive, professional, and versatile attitude at all times and are able to remain levelheaded, demonstrating leadership for your team and making rational and proactive decisions in a constantly changing and dynamic environment.

As a Logistics Supervisor your responsibilities will be as follows

• To supervise the performance of the resource team ensuring they plan ahead for future jobs and appointments anticipating capability to meet the demand and escalate any concerns to the Service Manager.
• Coach and develop your team to ensure they follow the correct process , highlighting trends or issues as they occur so that improvements can be made to the process.
• Use manual measures to understand performance and to identify trends or issues that you can act upon to improve the service.
• Monitor the appointment screens and statuses to identify potential issues before they happen supervising and supporting the team to make the correct decisions to rectify and own the issue through to resolution
• Implement Personal Development Plans and hold regular One-to-One s to identify key service and personal improvement objectives.
• Manage conflict, issues, and poor performance of your team to achieve a positive outcome .
• Management of the Out of Hours rota
• Work closely with the Office Supervisors to ensure the Call Centre team are effective and efficient in their roles in the achievement of the perfect repair process.
• supervise the performance of the resource team so that repair appointments are resourced and managed, ensuring appointment times are met by allocating the right operatives, based on skills, availability and locality to the jobs.

Skills Required:

• Able to support, coach and develop a team to improve services provided.
• Be very comfortable to operate in a changing and evolving environment, enjoying the challenge and embracing change with a positive attitude.
• Possess good interpersonal skills and ability to communicate at all levels in a professional manner being able to challenge and be challenged.
• Able to recruit and induct staff ensuring they have a professional introduction to the company and contract.
• Able to communicate with the workforce and be able to remain professional even when issues are contentious.
• Be comfortable in dealing with all staff to motivate and direct them to assist you in improving the service.
• Have good computer skills in MS Office and be comfortable in using job management systems.
• Be extremely organised and self-motivated, able to self-manage and prioritise work and have a desire to solve problems and eliminate waste. • Proactive in identifying your development needs and doing something to overcome them.
• Be a team player by understanding what it is to be part of a team sharing experiences and learning.
• Basic knowledge of building maintenance trades and the tasks/activities that can be undertaken be each trade group.
• Understanding of the Geographical Portsmouth City area
• Will have 2 years experience of supervising a team.
• Will have worked in a logistical resourcing role previously .

To be considered please submit your CV asap

INDH

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