Operations Analyst

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Job description

As a Operations Analyst, you will be a key member of the Central Operations Team, working in close partnership with all team members to drive operational effectiveness and efficiency of the business. You will monitor, forecast and report productivity performance against operational KPI's and support the business to ensure they are achieved.

You will work closely with the Head of Resourcing, Business Operations Manager and Assistant Director of Operations to provide critical insight and play a key role in helping the business to become more operationally aligned.

Roke are a leading technology & engineering company with clients spanning National Security, Defence and Industry 4.0 through our Futures business and Intelligence as a Service. You will work alongside our customers to solve their complex and unique challenges.

Your Key Responsibilities

• Provide actionable insight and analysis regarding productivity to the Business Operations Manager and Head of Resourcing such as resource availability, under/over utilised and forecasting anomalies.
• Be the delegate for the Capacity Planner, undertaking gap analysis for skills and FTE.
• Provide support to both the Roke Business Operations Forum and the Roke Operating Board as required.
• Work closely with the Business Information Services team to ensure a consistent x-BU understanding of underlying methods, data architecture and assumptions regarding productivity reporting.
• Be the catalyst for driving proactive operational management and challenge in order to put the business on the front foot.
• Prepare relevant resourcing reports and analyse for inconsistencies, constantly iterating and driving up data fidelity.
• Using actionable insight, present trend analysis and propose possible courses of action to support sustainable and profitable growth.
• Build and maintain strong relationships with BU Operations Managers and PMOs.
• Support ongoing transformation of the team function, including helping to drive adoption of new process and tools.

The Key Requirements

• Relevant analytical experience in a professional services/consultancy Business Operations team.
• A deep understanding of professional services/consultancy business models and relationship to productivity.
• Can quickly assimilate business structure, taxonomy, processes and key personalities - proactive stakeholder management being a key aspect.
• Experience of working with SAP, IFS, PowerBI and resourcing technology such as Profinda, Retain, Kantata, or similar. Experience of Qliksense would be desirable.
• A self-starter with the confidence to understand and navigate cross-functionally in a technology-focussed organisation.
• Confident communicator, both written and verbal with the ability to influence stakeholders at all levels.
• Excellent problem solving and decision-making skills.
• Organizational and time management skills with the ability to multitask, plan and prioritize workload.
• A positive attitude and a 'can do' approach to the position with proven ability to work autonomously.
• Able to demonstrate thoroughness, accuracy, and focus. You will pay close attention to detail and produce high-quality work.

Built over a 60-year heritage, Roke offers specialist knowledge in sensors, communications, cyber, and AI and ML. We change the way organisations think and act - through dynamic insights from the analysis of multiple layers of data. We take care of the innovative, technical stuff that keeps everyone safe - that's our mission, passion, and motivation.

Joining a team united by purpose and ambition, you'll be at the heart of an exciting growth journey: having doubled in size over the last 4 years, we intend to double our headcount by 2027. At Roke, every individual counts. We push technical boundaries, together. We re-invest in product innovation, and we empower our people to make a difference.

Where you'll work

Alongside hybrid and flexible working options, you'll find our Romsey site located within beautiful Hampshire countryside, close to the picturesque New Forest District and not far from a superb stretch of the south coast. This is no corporate concrete jungle; this is a manor house site, with ample parking an on-site gym and a driveway full of daffodils in the spring.

The Benefits and Perks

• Hybrid working: A minimum of 40% of your monthly hours working at your base/client location, subject to role requirements
• Flexi-time: Working hours to suit you and your life
• Annual bonus: Based on profit share and personal performance
• Private medical insurance: Includes cover for existing conditions
• Holiday: 25 days plus public holidays and your birthday off
• Chemring Share Save: Monthly savings into a 3 or 5 year plan.

Clearances

Due to the nature of this role, we require you to be eligible to achieve SC clearance. As a result, you should have resided in the U.K. for the last 5 years.

The Next Step

Click apply, submitting an up-to-date CV. We look forward to hearing from you.

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