Field Service Engineer

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Job description

Field Service Engineer

Mobility / Patient Care Equipment

Hampshire / Dorset / Wiltshire

27,000 to 32,000 per annum

Overtime / Call outs / Bonuses

Job Type: Full-time
Salary: 27,000.00 - 32,000.00 per year
Location: Hampshire / Dorset / Wiltshire
Licence/Certification: Full UK Driving Licence (required)

We are seeking an experienced Mobility / Patient Care Equipment - Field Service Engineer to join our client's team, focusing on the servicing, repair, and installation of a wide range of mobility products across the Hampshire / Dorset / Wiltshire area. This is a fantastic opportunity to join a growing company and progress into a technical management role, with the potential to support sales integration for the right candidate.

The Role: Field Service Engineer
As a Field Service Engineer, you'll play a vital role in ensuring patient mobility and handling equipment remains safe, reliable, and in top working conditions. This is a field-based role where you will be servicing and repairing a wide range of mobility equipment, including patient hoists, profiling beds, wheelchairs, and bathing aids, among others. You'll be tasked with both planned preventative maintenance (PPM) and responding to emergency breakdowns. Your ability to quickly diagnose faults, carry out repairs, and deliver excellent customer service will be key to your success in this role.

Key Responsibilities

• Conduct scheduled preventative maintenance and servicing of patient handling and mobility equipment, ensuring all work is carried out to the highest standards.
• Diagnose and troubleshoot faults on a variety of equipment, including performing electrical diagnosis and mechanical repairs.
• Carry out LOLER testing and inspections, ensuring compliance with health and safety regulations.
• Provide excellent customer service, building strong relationships with clients and ensuring any issues are resolved swiftly and professionally.
• Respond to emergency breakdowns promptly, minimizing equipment downtime for clients.
• Keep accurate records of all work completed, including detailed service reports and compliance documentation.
• Maintain a strong knowledge of all company products, participating in ongoing training and product updates.
• Work collaboratively with internal teams, providing feedback and insights to help improve service offerings and customer satisfaction.

Skills & Experience:

• Proven experience in the mobility equipment industry, particularly with stairlifts and mobility aids.
• Knowledge of stairlift brands such as Platinum, Handicare, Stannah, Thyssen, and Wessex is highly desirable.
• Strong technical problem-solving skills with the ability to work independently.
• Excellent customer service and communication skills, ensuring a positive experience for clients.
• Flexibility to work outside normal business hours, including participation in the on-call rota.
• Full UK driving licence is essential.

Why Join Us?

• Competitive salary ranging from 28,000 to 35,000 per year, based on experience, plus opportunities for bonuses, overtime, and call-out rates.
• All necessary tools, company vehicle, and IT equipment provided.
• Full training and development opportunities, including manufacturer-level certification.
• Career growth potential into a Technical Manager position with additional responsibilities in sales support.
• Work for an environmentally conscious company that prioritises minimising travel and fuel consumption, ideally suited to candidates based in the South East and London area.
• Enhanced DBS check required as part of the application process.

Schedule:

• Full-time, Monday to Friday.
• Overtime opportunities available, along with weekend / weekday on-call shifts.

INDAV

If you're an experienced mobility engineer looking for a new challenge and an opportunity to advance your career, we'd love to hear from you!

Please send an up to date CV to (url removed) or you can call on (phone number removed) # 207 to discuss the position with Lewis.

Alecto Recruitment Limited is acting as an Employment Business in relation to this vacancy. If your experience matches, please forward your CV immediately.

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