Housing Assistant

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Job description

Warden / Housing Assistant

• Annual Salary: Competitive
• Location: Southampton
• Job Type: Full-time

Join our Clients dedicated team, working to support the well-being and independence of residents in our sheltered almshouse schemes. This role is crucial in ensuring the delivery of high-quality, safe, and value-for-money housing support services. You will play a key role in maintaining the safety and security of the properties and fostering positive community relations.

Day-to-day of the role:

• Act as the primary point of contact for residents, providing information, signposting, and assistance to enable independent living.
• Assess individual needs to promote well-being and independence, collaborating with residents' families and external agencies.
• Coordinate and supervise resident involvement in activities and events, ensuring accessibility and inclusiveness.
• Conduct regular inspections and risk assessments to ensure compliance with health and safety standards.
• Manage and respond to emergency situations, maintaining accurate and up-to-date records.
• Liaise with contractors and oversee property maintenance, ensuring timely completion of repairs and maintenance.
• Support the smooth transition of residents moving in or out, providing necessary guidance and information.

Required Skills & Qualifications:

• Experience in residential lettings, property management, and social housing.
• Good understanding of property issues, building maintenance, and health and safety regulations.
• Strong organisational skills with the ability to prioritise tasks effectively.
• Excellent written and verbal communication skills.
• Proficiency in using IT systems across various platforms (PC, laptop, iPad) including word processing, spreadsheets, and databases.
• Full driving licence and access to own vehicle as travel between sites is required.
• Ability to work independently without constant supervision and maintain confidentiality.
• Good people skills and the ability to manage relationships with colleagues and external partners.

Benefits:

• Competitive salary package.
• Opportunities for professional development and training.
• Flexible working hours to meet the needs of the charity, including a rotational on-call schedule.
• Supportive team environment.

To apply for this position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in supporting our residents and community.

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