Field Service Manager

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Job description

Field Service Manager

Job title: Field Service Manager

Location: Southeast of England/ London

Salary: Negotiable, dependant on experience.

About the role

This is a fantastic opportunity to join the UK s leading coffee machine aftercare company as we are seeking a Field Service Manager for the Southeast of England/ London.

About the company

Our client pride themselves on keeping the nation s coffee flowing.

They are the UK s leading coffee machine aftercare company, maintaining all types of equipment including bulk brew, bean to cup and traditional machines. They are proudly independent and have a growing reputation in providing a high-quality nationwide aftercare service for coffee equipment. The expert team of locally based field engineers, supported by our office-based service desk deliver exceptional services to many kinds of businesses including cafes, restaurants, hotels, bars, retailers, leisure outlets and more.

Whether for small independent outlets or large multi-site estates they offer servicing and planned maintenance of equipment as well as responding quickly and efficiently to carry out emergency repairs. Whoever we work with, our engineers and support teams utilise the latest technology, provide a friendly professional approach and the benefit of our unrivalled coffee machine expertise to keep our customer s equipment running.

Previous coffee machine experience and experience in people management/ developing a team of engineers would be highly advantageous for this role.

What is the main purpose of the role?

• The Field Service Manager is responsible for overseeing the operations, performance, and management of a specific tier.

• Assess and identify engineer / regional need and complete reports.

• To continually support and train field service engineers to improve and maintain company standards.

• Coordinate activities, ensuring compliance with company standards and policies, managing team performance, driving initiatives to achieve strategic objectives.

• Act as a liaison between different tiers and departments.

Operational Management

• Oversee daily operations within the assigned tier.

• Complete company standard checks on region engineers.

• Provide training both infield and in a training location.

• Provide technical support where required.

• Ensure all team members comply with company policies and procedures.

• Monitor workflow and productivity, implementing improvements as needed.

• Build genuine and productive relationships with engineers with monthly visits.

Team Leadership

• Supervise and support team members, fostering a positive work environment.

• Conduct performance evaluations, provide feedback, and facilitate professional development.

• Address any issues or conflicts promptly and effectively.

• Assist all operations and technical colleagues when requested with ad hoc tasks.

Managing Time and Resources

• Self-manage time and resources to comply with company requirements.

• Effective working relationship with all departments.

• Comply with the organisational standards and processes.

Strategic Planning

• Set and achieve performance goals and objectives aligned with the company's mission.

• Identify opportunities / training opportunities for growth within Tiers.

• Collaborate with senior management to develop and implement strategic plans.

Communication and Reporting

• Be the primary point of contact between Tiers and senior management.

• Present regular reports on Tier performance, challenges and achievements.

• Main point of communication of company updates and policies for the Tier.

Compliance and Quality Assurance

• Implement quality control measures to maintain a high level of service and standards.

• Conduct regular audits and reviews to ensure standard compliance and identify areas for improvement.

If you feel this role to be a strong match for your experience, we look forward to hearing from you.

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