Sales and Customer Service Manager

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Job description

Location: Stevenage / Hybrid

Salary: 40,000 - 45,000 + Bonus & Commission

Are you a leisure travel business specialist with a knack for dynamic packaging and team leadership? My client is seeking a passionate and experienced Sales and Customer Service Manager to drive revenue growth and ensure exceptional customer experiences.

Key Responsibilities:

• Leadership & Team Management: Lead and mentor a team of Travel Specialists and Customer Service staff, fostering a positive and high-performance work environment.
• Sales Strategy & Execution: Develop and implement effective sales strategies to meet or exceed revenue targets, collaborating with marketing teams to align efforts with promotional campaigns.
• Customer Relationship Management: Ensure exceptional service throughout the customer journey, leveraging CRM tools to track client preferences and opportunities for upselling.
• Operational Efficiency: Oversee booking and reservation processes, streamline workflows, and ensure compliance with industry regulations.
• Product Knowledge & Industry Insights: Stay informed about travel trends and train team members on new products and services.

What My Client is Looking For:

• Proven experience in sales and customer service management within the travel industry.
• Strong leadership skills with the ability to inspire and develop a team.
• Excellent communication and negotiation skills.
• Proficiency with CRM tools and a keen eye for operational efficiency.
• Experience of managing remote members of the team
• A passion for delivering personalised travel solutions and enhancing customer loyalty.

Why Join My Client?

• Competitive salary with bonus and commission.
• Opportunity to lead a dynamic team and drive significant business growth.
• Hybrid working model offering flexibility.
• Be part of a company that values innovation and customer satisfaction.

About My Client: My client is a forward-thinking travel company known for its innovative approach and commitment to excellence. They pride themselves on creating personalised travel experiences that exceed customer expectations. Their team is passionate about travel and dedicated to providing top-notch service.

The Businesses Culture: They foster an inclusive and supportive work environment where every team member is valued. Their culture is built on collaboration, continuous improvement, and a shared passion for travel. They believe in empowering our employees to achieve their full potential through ongoing training and development opportunities. If you are successful and join them you will be part of a company that not only values your skills but also your growth and well-being.

If you're ready to take your career to the next level and make a significant impact in the travel industry, apply now!

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

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