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Sales and Customer Service Manager

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C&M Travel Recruitment

2024-11-05 19:31:42

salary: 45000.00 British Pound . GBP Annual

Job location Stevenage, Hertfordshire, United Kingdom

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description


Sales and Customer Service Manager
If you're passionate about sales, leadership, and providing world-class customer service, we would love to hear from you! This provider of tailormade travel experiences, dedicated to creating unforgettable journeys for their clients are looking for a dynamic, results-oriented Head of Sales and Customer Service to lead their Sales and Customer Service team.

Sales and Customer Service Manager Role and Responsibilities

  • Lead and mentor a small team of Travel Specialists and Customer Service staff
  • Ensure exceptional service from inquiry through to post-trip follow-up
  • Handle new customer inquiries putting together tailormade itineraries and personally drive sales to meet personal and team targets
  • Analyse sales data and customer feedback to drive continuous improvement
  • Conduct performance evaluations and offer development opportunities to enhance team success.



Sales and Customer Service Manager Skills and Experience Required

  • Proven experience in a sales leadership role in the travel industry
  • Proven experience in putting together tailormade travel
  • Strong communication and negotiation skills
  • Exceptional customer service and sales
  • Experience of using CRM and tracking performance



Sales and Customer Service Manager Key Benefits

  • Competitive salary
  • Hybrid working
  • Wellbeing days
  • Discounted travel



Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit (url removed)

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