Chief People Officer

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Job description

IC24 has a very proud 25+ year history of providing high quality primary integrated urgent care services. We have grown from a Kent GP co-operative to an NHS 111 and Integrated Urgent Care (IUC) service, meeting the needs of 6 million people in the south-east and east of England. As a result of an expansion in our footprint, IC24 will deliver integrated urgent care services in Gloucestershire from late 2024. We also provide an England-wide paediatric clinical assessment service in partnership with NHS England.

We are an independent, employee-owned social enterprise with the values of Innovation, Care, Excellence and Respect at our heart. Any surplus we make is reinvested to support improved patient experience. We were one of the first social enterprise in the UK to be awarded the prestigious Gold Mark status, which recognises excellence in a range of areas, such as governance and transparency. We are one of only five social enterprises in the UK to hold this award.

At IC24, we are dedicated to providing high-quality, integrated healthcare services to communities across the region. Our mission is to deliver accessible, patient-centred care that meets the diverse needs of our population. We pride ourselves on our commitment to innovation, collaboration, and excellence in all that we do. Central to achieving this mission is our commitment to fostering an inclusive and supportive workplace, where every colleague feels valued, respected, and empowered to contribute their best.

We are now looking for a new Chief People Officer who will play a pivotal role on our Board in shaping the future of our organisation by driving our people strategy and ensuring that our organisational culture is one where inclusivity and excellence thrive. You will lead our efforts to attract, retain, and develop talented individuals who share our values, ensuring our staff feel a sense of belonging, and that they value the important role our social purpose plays in what we do. Through our colleague representative body, Link 24, you will also ensure that our staff are heard across the Board.

As a member of the IC24 Group Board, you will also provide advice and guidance on people development initiatives for CLEO Systems, our growing commercial healthcare IT subsidiary, which has the aim of improving the effectiveness of the whole of the UK primary, secondary, urgent and emergency care sector.

We are looking for an authentic, values-led leader who is not only experienced and skilled in people management but also passionate about creating a positive and inclusive workplace culture. The ideal candidate will be someone who can inspire and motivate our teams, drive continuous improvement and ensure that IC24 is a great place to work.

We are encouraging of both experienced executive directors who bring relevant transferable leadership experience and who are keen to join an innovative social enterprise, as well as emerging talented leaders looking to step into their first Chief People Officer role. We are also open to industry background, although knowledge of patient- or customer-led environments is preferred. Whatever your background, you will share our passion for providing exceptional patient care and be excited about the opportunity to drive improvement in a complex, challenging, and highly rewarding setting.

To download a full copy of the candidate brief and learn more about the role, please click the 'Apply' button, where you will be redirected to the website of our recruitment partner, Tall Roots. If you would like an informal discussion about the role, please email Mark Crowley or Annie Regan-Tighe at Tall Roots.

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