Technical Support Specialist - Freight Experience - 2nd Line

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Job description

Technical Support Specialist - 2nd line - Freight Experience ESSENTIAL

Ashford, Middlesex

Permanent - £32,000 - £35,000 + Additional remuneration for OOHs £250pw and Weekend shifts £225pd (1-in-8)

3 days per week Hybrid (following initial 3 months full time onsite).

The Technical Support Specialist will have the following skills/background;

Essential experience:

Ability to navigate and work efficiently using IT software.

2+ Years in Freight Forwarding Industry, Service Desk or technology-related role.

Freight forwarding ops knowledge

Logging using inhouse CRM. Accurate ticket resolution. Document and maintain detailed records of support interactions and solutions.

Liaise with 3rd parties

Dealing with 2nd/3rd line queries effectively to competition.

Patient with excellent customer service skills/commercial awareness

Excellent Problem Solver and team player

Confident and able to communicate clearly and effectively

Ability to communicate and provide great customer service

Being able to work independently and part of a team

Able to cope under pressure and meet deadlines

Great organizational skills

Outgoing and forward-thinking mindset

Desirable:

Experience of inputting Import & Export entries preferably using Sequoia (any comparable system is adequate as training will be given where needed).

Be able to deal with customs clearance processes for import/export and any issues that may arise

Knowledge of freight software packages

Shift patterns.

08:00 - 16:30, 09:00 - 17:30, 10:30 - 19:00 Mon > Fri

09:00 - 17:00 Weekends

09:00 - 17:00 Bank holidays

Outside of these times - on-call service. OOHS cover 1-in-8 -19:00 - 08:00. Working a standard 09:00 - 17:30 during OOHs week.

Benefits.

Starting on 25 days. After 5 years served an additional 5 days is granted for that calendar year and every subsequent 5 years after.

Coverage by Aviva offered after probation

Health shield insurance covering such areas as dental, optical etc following a year's employment

Life insurance for the sum of £250,000 again following a year's employment

Pension Auto enrolment, company currently contribute 8% vs employee 4%

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