CCTV and Telecare Operator

---

Job description

Job Title: CCTV and Telecare Operator

Location: Medway
Reports to: Control Centre Team Leader
Contract Type: Temp to Permanent
Salary: 24,764.70 per annum
Schedule: Rotating shifts covering 24/7 - 365 days

Key Responsibilities:

Assistive Technology Monitoring:

• Monitor and respond to assistive technology calls, ensuring all interactions are accurately logged.
• Offer reassurance to vulnerable individuals (e.g., elderly, disabled) and coordinate necessary assistance from emergency services or family members.
• Conduct routine equipment tests and report any technical issues to the appropriate manager promptly.

CCTV Monitoring:

• Actively monitor public and commercial CCTV systems, identifying suspicious activity or potential security threats.
• Take manual control of cameras as required, document incidents, and escalate issues to the relevant authorities.
• Respond to inquiries from authorised personnel while adhering to Home Office guidelines and Code of Practice.

Emergency Call Handling:

• Manage emergency calls from Council Out of Hours services, following established protocols and documenting actions taken.
• Coordinate emergency responses in collaboration with external agencies.
• Undertake additional responsibilities as directed by the Control Centre Team Leader or Customer Delivery Manager.

Essential Criteria:

• Strong interest in assistive technology for independent living.
• Genuine passion for helping vulnerable individuals, including those with disabilities, health issues, or the elderly.
• Ability to work under pressure and manage multiple tasks or interruptions simultaneously.
• Excellent communication skills to handle sensitive situations and convey complex information effectively.
• Ability to work autonomously and make decisions based on established protocols without immediate supervision.

Experience and Qualifications: Essential:

• General education, including GCSEs in English and Maths (or equivalent).
• Strong analytical skills to interpret complex data and develop effective solutions.
• Good coordination and dexterity in managing CCTV systems and computer-based tasks.
• Must pass Non-Police Police Vetting Level 1 and an enhanced DBS check.

Desirable:

• SIA license for CCTV operations.
• Experience in monitoring CCTV systems, with an understanding of data protection and public space surveillance regulations.
• Background in caring roles, such as needs assessments or care planning.

Skills:

• Proficient in ICT and assistive technologies.
• Excellent time management and the ability to meet strict deadlines.
• Strong problem-solving skills, particularly in high-pressure situations.
• Proven ability to collaborate with internal teams and external agencies, including emergency services and local councils.

Work Environment:

• Schedule: Rotating shifts providing 24/7 coverage, including weekends and holidays.
• Physical Requirements: Ability to sit for extended periods in a control room setting and focus on multiple screens.

Compensation and Benefits:

• Salary: 24,764.70 per annum.
• Benefits: Death in Service Benefit, 24-hour GP access, Health assessments for night shifts, Counselling services, Free parking, Complimentary tea/coffee, Access to Mental Health First Aiders, Birthday day off, Christmas concessionary day.

<!– job description page –>