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Head of Servicing

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Talent Guardian

2024-09-26 21:31:15

Job location Kings Hill, Kent, United Kingdom

Job type: fulltime

Job industry: Accounting

Job description

Talent Guardian is excited to be working with a dynamic and forward-thinking company in search of a motivated and experienced Head of Servicing to join their Mortgage Servicing team. This is an incredible opportunity for a driven leader to take the reins, overseeing the day-to-day operations while ensuring exceptional service and compliance with industry standards.

The ideal candidate will have a solid background in mortgage servicing, strong leadership skills, and a passion for improving processes to provide the best support possible to customers.

What You ll Bring:

  • Proven experience in loan servicing, with comprehensive knowledge of mortgage processes and arrears management.
  • Strong leadership and team management skills, with the ability to coach, motivate, and develop team members.
  • Exceptional communication skills to effectively interact with teams, senior management, and customers.
  • A proactive mindset, always looking for opportunities to streamline operations and enhance performance.
  • The ability to thrive in a fast-paced, evolving environment, with a focus on adapting to change.
Key Responsibilities:
  • Lead, motivate, and develop a team of customer servicing specialists to meet team objectives and deliver excellent service.
  • Build and maintain strong relationships with internal teams and external partners, including brokers and solicitors.
  • Oversee the performance metrics and KPIs of the team, ensuring targets are consistently met or exceeded.
  • Stay updated on regulatory changes, market trends, and best practices to ensure compliance and innovation within the team.
  • Identify and implement process improvements, streamlining workflows to enhance efficiency.
  • Assist customers with inquiries related to mortgage payments, loan modifications, and account balances.
  • Collaborate with finance, compliance, and underwriting teams to resolve complex customer issues and non-standard transactions.
Benefits:
  • Industry-leading AXA-backed Private Health Care with no excess
  • Generous Pension contributions of 4%
  • 25 days holiday plus bank holidays
  • Death in service benefit
  • Social events for those interested
  • Dress down Fridays once a month
  • Supported training
  • Free parking
  • Christmas event and Summer team-building events
  • Yearly salary review
Apply Today!

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