Disconnections Co-ordinator

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Job description

Principal Accountabilities

Responsible for a programme of work, ensuring that all quotations & delivery timescales are met and delivered following regulatory process, to the highest possible standards of quality and safety
Ensure an excellent level of service to all customers resulting in a high level of customer satisfaction and zero customer complaints following our ICE and Broad Measure targets
Manage the project budget to ensure financial targets are achieved
Ensure work is delivered in compliance with Company procedures and to the required standards
Ensure that a high standard of safety management prevails throughout all responsibilities and safety performance is maintained within parameters defined by the Executive. Promote the Incident and Injury Free philosophy. Promote Zero Harm through a safe and injury free philosophy that is visible demonstrated
Support the area in preparation, readiness and implementation for a system emergency at local/tactical team level. The post holder is also required to accomplish an emergency role to support the Network Operations Manager.
Measure of Success
Improve the productivity of their programme of work.
Accurate information recorded on all operational systems.
Deliver the programme following regulatory targets.
Deliver the programme following financial targets.
Support and achieve the goal of zero harm to one's self, colleagues and members of the public.
Understand and successful implementation of UK Power Networks' procedures.
Ensure staff comply with Company procedures and finish work to the required standards.
Work is undertaken to time, cost, quality and health & safety requirements.
No Lost Time regarding Accidents/Incidents
Record Near Misses and reporting of Hazards
Receipt of Compliments and resolution of complaints
Feedback from management, other staff and other departments within UK Power Networks and external organisations demonstrate a positive image of the department and the profession.

Qualifications
Experience of Project Management
Excellent customer management skills
Have a high level of competence and attention to safety compliance
Excellent IT skills
Good level of organisational awareness
Impeccable ethical and moral behaviour, coupled with unquestionable Character
Have experience of Payment receipting, Invoicing & Cost analysis
Experience of NRSWA desirable
Experience of MAP21 Management of Flows desirable & associated Applications
Responsibilities - Coordinator (Principal)
Receive & process Disconnections Applications
Schedule site visits and contact customer to agree date and time (following Guaranteed Standards of Performance)
Monitor appointments (following Guaranteed Standards EGS8)
Manage Site Technicians planned absence
Obtain cable records
Produce marked maps
Environmental issues
Deal with Consents
Obtain Traffic Management Plans/Quotes
Produce Quotations
Deal with technical enquiries/cost breakdowns
Process payments and refunds
Raise/send Invoices
Monitor financial performance
Raise Purchase Orders
Manage Job Completion
Reporting
Support Manager in dealing with escalated calls
Train new Team Members
Create Work Pack
NRSWA Streetworks
Produce Task Instructions
Responsibilities - Flow Management (Secondary)
Deal with telephone enquiries
Deal with emails
Deal with Enquiries & Applications / log correspondence
Scan & save paperwork
Send standard letters
Register jobs on Systems Analysis & Program development (SAP CP1/CRM)
Register jobs on miniDFS Works Management Database
Update systems
Identify jobs outside of scope & pass to relevant area of the Business
Manage Daily MPAN Flows within Industry Regulatory timescales
Investigate & resolve Supplier Queries
Keep records and produce performance reports
Nature and Scope
Reporting to the Disconnections Team Leader, You will be the customer's contact for their work, which will cover more than one Network area. You will meet the customer's delivery timescales, working with our delivery resource.

Due to the nature of this work, a large amount of customer contact and interaction will be required. An important part of this role also requires the monitoring of quality and safety standards throughout the project.

You will attend customer meetings and prepare / submit regular progress reports.

Give high class service to customers and to see things from their point of view and ensuring we meet the requirements of our regulatory and legislative obligations

Can work co-operatively with others to achieve shared goals and improve the contribution of all members of a team.

The team can be the department, the wider senior management team, a project team or teams with partners outside the organisation.

The post holder can think and act ahead of time to take advantage of opportunities and to address problems. Set appropriate priorities for self and team to improve customer service and enhance service provision.

A significant level of is important in this role. The post holder . These are important as the post holder is required to partner with Managers within the Networks Department.

You will be an ambassador for the business and represent us in discussions with important partners.

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