Regional Operations Manager - North West

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Job description

Our client, a leading high-end turnkey provider of premium convenience and accessibility solutions, is seeking an experienced Regional Operations Manager for their North Region. If you are passionate about making a difference and want to work for an organisation that truly cares, then this role is perfect for you!

In this Field and Office based role, you will be responsible for managing a team comprising a cleaning and maintenance supervisor, maintenance technicians, and cleaning operatives across the region. Reporting directly to the Head of Operations, you will also be accountable for client and contractor management, building strong client relationships, and providing solutions to support day-to-day operations and key decisions.

Please note: A full and clean UK driving licence is required for this position.

Key Responsibilities:

• Manage and oversee day-to-day operations in the North Region.
• Develop and maintain strong relationships with clients, including contract management.
• Lead a team of cleaning and maintenance professionals.
• Consult with clients and the team to provide quick and effective solutions and insights for effective facility management and support both the customer and staff on-site.
• Ensure a high level of client satisfaction through exceptional service delivery.
• Assist the Supervisor in managing, controlling, and supervising a team of cleaning and technical maintenance staff.
• Actively involved in the delivery of training and assist the Supervisor in staff supervision, monitoring of work performance, and welfare matters.
• Ensure service level agreements are met.
• Ensure work is carried out in accordance with health, hygiene, and safety procedures.
• Maintain records relevant to the department: training records, staff attendance, maintenance repairs, and servicing as well as client contract management records
• Communicate with Head of Operations, other Regional Managers, and the SMT with essential business updates of day-to-day operations.

Requirements:

• Previous supervisory or management experience in client, contract, and performance management is crucial.
• Knowledge of cleaning and technical maintenance teams is essential.
• Strong problem-solving ability and a solutions-focused mindset.
• Strategic and quick-thinking with the ability to foresee potential issues.
• Excellent communication skills to effectively engage with clients and team members of all levels.
• IOSHH Managing Safely certificate desirable.
• Proficient IT skills, including Microsoft Packages.

Our client offers a competitive salary of up to 50,000, depending on experience. They also provide a range of attractive benefits, including a company car with a generous fuel allowance, a laptop and mobile, paid annual leave, and a company pension. Additionally, this role offers opportunities for growth and development as the organisation undergoes an exciting period of change and expansion.

If you are ready to take the next step in your career and join an organisation that values making a difference, please send your CV to (url removed) or call us on (phone number removed) to learn more. We look forward to hearing from you!

Our employment agency is an equal opportunities employer. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know, and we will be happy to support you

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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