Debt Advisor

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Job description

We are looking for an experienced Debt Advisor to join our team in East Lancashire. In this role, you will have the opportunity to make a meaningful difference by offering expert guidance and support to those in need.

Who will you be working for?

Debt Advice Foundation is a registered charity in England and Wales dedicated to providing debt advice and education. At the core of the charity s mission is both preventing and resolving unmanageable consumer debt.

While the charity s primary goal is to support those who need immediate help, it also places great emphasis on improving financial literacy among the next generation of credit users as a long-term solution to rising debt levels in the UK.

The charity achieves its objectives through a free telephone debt counselling service, which assists over 10,000 people annually, and through its award-winning school program, DebtAware, which educates children about debt management.

The Role

As a qualified Debt Advisor, you will provide debt and welfare benefits advice and support to people that have called the charity's telephone helpline.

• Deliver a professional, impartial, pragmatic and outcome focused telephone advice service to all clients whilst working to sector best practice and quality standards.
• Provide callers with advice on the following areas: Income maximisation, budgeting, priority debts, unsecured debts, formal and informal debt solutions.
• Interview clients using active, sensitive and questioning skills to empower them to set their own priorities.
• Work collaboratively with colleagues to ensure a high-quality service is delivered to clients.

The Ideal Candidate will have:

• Certificate in Money Advice Practice (CertMAP) or equivalent qualification (elapsed qualifications will be considered).
  Should you not have CertMAP or equivalent, an option for gaining these certifications are available.
• 1 years experience in Debt services (telephone or in person)
• Excellent communication and interpersonal skills, with the ability to establish strong relationships.
• Strong problem-solving abilities, with a knack for thinking both critically and creatively in the best interest of our clients.
• An understanding of the issues involved, particularly with those clients who are experiencing stress and anxiety.

What s in it for you?

• Starting salary for a qualified advisor is £27,008.
• Candidates that aren't qualified will start on a trainee salary of £24,008.
• 37.5 hours per week, Monday Friday, permanent position
• 29 days holiday inclusive of BH
• Company pension, cycle to work scheme, free and on-site parking

Join Us: If you are a compassionate individual who wants to give back by making difference by offering expert guidance and support to those in need.

Note: Cummins Mellor partners with Debt Advice Foundation for recruitment. If your application is successful, you will be contacted by Debt Advice Foundation directly.

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