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1st/2nd Line IT Engineer

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In Technology Group 30000.00 British Pound . GBP Per annum

2024-11-16 06:36:34

Job location Manchester City, Manchester, United Kingdom

Job type: fulltime

Job industry: I.T. & Communications

Job description

Job Title: 1st/2nd Line IT Engineer
Location: Manchester City Centre
Salary: Up to 30,000 DOE

Our client, an internal company within the technology sector, is expanding their team to meet increasing business demands. They are seeking a dedicated and driven 1st/2nd Line IT Engineer who is a good problem solver and great communicator. Please note that a valid driving license and access to your own vehicle are essential due to the need for occasional office visits.

Key Responsibilities

  • Provide 1st and 2nd Line IT Support for an internal user base of 300+
  • Log, triage, and resolve incoming support tickets via email, phone, and remote desktop
  • Assist with software support and installation
  • Build and configure devices for users
  • Manage user accounts, including access and permissions
  • Ensure the smooth operation of all IT equipment and infrastructure

Technical Requirements

  • Experience with Active Directory / Group Policies
  • Proficiency in Microsoft Office Suite (Teams, OneDrive, Intune, SharePoint)
  • Strong Windows 10/11 support skills
  • Familiarity with Sentinel One AV, Mimecast, and Acronis backups
  • Knowledge of VOIP services

Benefits

  • 26 days of annual leave plus bank holidays
  • Access to Perk Box vouchers
  • Private pension and healthcare benefits
  • Cycle to work scheme
  • Ongoing professional development opportunities

This role is ideal for a tech enthusiast who is passionate about IT and eager to share fresh ideas. If you're looking for a dynamic position where you can make a difference, please apply for immediate consideration!

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

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