Business Support Manager

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Job description

Portfolio are proud to be representing our client, an award winning, Market leading EAP in their search for a Business support Manager. This is an integral role within the sales team, ensuring a smooth day to day running of the dept. You will be managing a small team of 2 coordinators, so team mangement is adventageous, but not essential. This would be a good opportunity for someone from a similar background looking to step up and take more responsability. The team will be managing the inbox, allocating leads, producing reports and all associated Admin. You will be responsible for all people management as well as being hands on and getting stuck into help when needed. Working in a fast paced environment, flexibility is a must due to the fluidity of the business - no 2 days will be the same! You will need to be Proactive and reactive to situations ensuring resolutions to any problems. You will also need to be an Excel expert with good knowledge of formulas, pivot tables, V-Look ups etc. If you have come from a sales administration, or business support background, have good Excel skills and enjoy a fast paced role, and want a new challenge, apply today and we'll be in touch!

job overview

Managing a small team of Business Support Coordinators who will manage the provision of complete administrative support to the direct and indirect sales teams which includes preparing reports, allocating leads, maintaining operational procedures, data management of the CRM system and the production of all new client set ups.This includes allocating more than 500 leads per month, processing more than 300 contracts, support of the Business Support mailbox and keeping this within the SLA. You will act as sales enablement support manager and produce daily and weekly reporting with analysis of trends and relevant MI data to senior sales management team.

essential skills and Competencies

1. Attention to detail: excellent attention to detail skills and ability to analyse and interpret data, experience with statistical anaysis and able to problem solve data errors
2. Teamwork: willingness to assist and support others as required and get on with team members
3. Experience in a fast-paced organisation
4. Energy, commitment and drive: dedication to the role, willingness to show flexibility when required, enthusiasm for the role and company development
5. Relationship-orientation: possess excellent interpersonal skills and be able to build rapport and trust with others to forge meaningful business relationships
6. Time management/organisation: accomplish objectives effectively within time frame given, carry out administrative duties within portfolio in an efficient and timely manner
7. Commerciality: ability to apply knowledge in a practical, commercial manner
8. Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience
9. People Mangement: holding 121's, reviews, absence and attendance, morning meetings, allocating daily action plan etc.
10. Strong Microsoft Office software experience, Word and Powerpoint and expert Excel skills

BENEFITS

1. 25 days' holiday, plus bank holidays
2. Day off on your birthday
3. Cash plan for you (and your children, if any)
4. Holidays increase after 2- and 5-years' service
5. Contractual sick pay
6. Private medical insurance after 5 years' service
7. Pension Plan and Life Insurance
8. Pension plan contributions increase after 5- and 7-years' service
9. Holiday season bonus after 3 years' service
10. Profit share scheme
11. Season ticket loan scheme
12. Cycle to work scheme
13. Access to Employee Assistance Programme
14. Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday!
15. Company incentives, access to discount schemes
16. Free On-site gym

48388LF

INDPENO

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