Operations Support Executive

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Job description

A leading, award-winning Tour Operator are recruiting for their operations team, supporting Travel Agents with post-booking queries and tasks. As an Operations Support Executive you will be part of a team that is the point of contact for Travel Agents for the servicing existing bookings. Working from offices near Manchester (hybrid working available after training) this is an excellent time to join an established successful travel company, who continue to expand and are known for their great benefits and career progression. Salary package is highly competitive, excellent basic (negotiable/dependent on experience), 25 days holiday plus bank holidays, health care, pension, bonus and more!

JOB DESCRIPTION
Acting as a brand ambassador to provide professional and world class customer service to your Travel Agents
Supporting Travel Agents to secure new bookings, including manual pricing
Managing voluntary and involuntary changes to existing bookings
Assisting with booking cancellations
Being a first point of call for in house system queries
Contributing to team discussion around process improvement
Supporting Travel Agents to adopt new ways of working and tools available
Flexibility to cover shifts: (Apply online only), (Apply online only) or and weekends on a rota basis
Hybrid working available after training.

EXPERIENCE REQUIRED:
If you have experience within the Travel Industry in an aftersales, support or operational role, this is an amazing company to join and progress your career with. Or perhaps you are a recent Travel & Tourism graduate, keen to find a company that will train you and who you can develop your travel career with?

Energetic, motivating and positive individual
Knowledge of dealing with operational enquiries and in resort issues
Proficient in MS Office products including Excel and Outlook
Ability to work across different contact channels at the same time, such as email, telephone and live chat
Strong organisational and interpersonal skills
Ability to maintain a high level of professionalism while working with both internal and external customers
Must be accountable and be able to work with minimal supervision to fully resolve customer queries
Ability to take ownership and deliver a resolution
Ability to work at pace
Strive in a high-pressure environment
Excellent written and verbal communication skills with a flair for customer service

THE PACKAGE:
Starting salary is 25k pa - 27k pa dependent on experience and there is an extensive benefits package including: 25 days holiday plus bank holidays, health care, pension, bonus and more! This is a company that very much looks after their employees and offer a long term career and career development

INTERESTED?
Please follow the instructions to apply attaching your CV. The vacancy is being managed by Gemma (phone number removed) (url removed)

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