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Customer Services Planner

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HAYS 23146.00 British Pound . GBP Per annum

2024-11-14 03:31:44

Job location Coventry, Midlands, United Kingdom

Job type: fulltime

Job industry: Administration

Job description

Customer Service Planner Lincoln £23,143

Start Date: 25th November 2024Interviews: Week commencing 11th September 2024Hours: 37 hours per week, with shifts between 6:30am and 9:30pm, Monday to Sunday. Typically, you will work one Saturday or Sunday every 4 weeks.Contract Type: Temporary to Permanent
About the Role:We are seeking a highly organised and customer-focused Customer Service Planner to join our clients' team. This role is initially office-based in Lincoln, with the potential to transition to a hybrid working model after passing probation (approximately 5-6 months).
Key Responsibilities:

  • Assist in delivering a business-critical service by scheduling both planned and reactive work to meet business performance targets (Service, Serviceability, Quality, and Risk).
  • Update systems with work activities.
  • Take ownership of today's and tomorrow's work schedules to ensure all work is completed within the agreed timescale.
  • Prioritise and deploy reactive work according to the priority matrix for field resources via telephone, complying with health and safety guidelines.
  • Ensure resources are available to complete the work and remove any work that cannot be completed as a result.
  • Escalate to relevant teams where high-priority work cannot be deployed.
  • Contact both internal and external customers to keep them informed and realign expectations.

  • What We Are Looking For:Excellent administration and organisational skills.
  • Strong teamwork and willingness to help others.
  • Good communication skills at all levels with both internal and external customers.
  • Ability to work within a team while owning your own workload.
  • Prioritisation and decision-making skills.
  • The drive and ambition to provide world-class customer service.

  • Requirements:
  • Must be available to start on 23rd September 2024.
  • Must be available for at least the following three weeks for training and mentoring purposes.

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