Head of National Service

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Job description

The role of the Head of National Services is instrumental in ensuring that we provide innovative support to people affected by poor mental health and mental illness.

It will be responsible for working closely with our Policy and Communications Team around nationally funded projects by Scottish Government and will play a key role in the National Management Team of Change Mental Health. The role will work closely with the Director of Services to develop and work in partnership with a range of different stakeholders to increase the impact of our work and generate new opportunities for the organisation.

This is an exciting new role for the organisation and would suit someone who enjoys working in a fast-paced environment, is committed to continuous service improvement and who excels in managing both operational and strategic relationships.

Key Responsibilities:

Oversee the safe and efficient operational delivery practice and development of National Services, including our Advice and Support Service, Distress Brief Intervention services (DBI), Suicide Bereavement Services and other national projects

Lead, support and motivate your team to ensure high-quality and person-centred service delivery

Provide strategic leadership for the services in your area and contribute to the strategic development of services nationally as a member of the National Management Team

Be an active member of the National Management Team and contribute to the implementation of Change Mental Health s vision, mission, values and strategy

Strategic planning and oversight

Provide strategic leadership for the services in your area and contribute to the strategic development of services nationally as a member of the National Management Team

Represent Change Mental Health appropriately at external meetings, including Programme Boards, round table events and Government meetings

Work closely with the Director of Services to implement and develop Change Mental Health s services strategic vision

Scope and explore funding opportunities and support and develop funding applications and tender bids, as required, in partnership with the Fundraising Team and Tender Team

Plan, manage and implement change successfully

Work with the Fundraising Team and Tender Team to develop an annual plan around fundraising, contracts and development of services

Regularly source and organise opportunities to meet in person with key partners and stakeholders who can support and influence our work positively

Represent the organisation professionally when communicating with external stakeholders and protect and enhance the organisations reputation

Develop an annual strategic plan for your area which clearly demonstrates how the operational work being delivered aligns with the organisation s strategy

Communicate strategic messages and decisions with your team and competently manage and respond to questions and queries around these

Lead on all monitoring and reporting for your area of work, including setting and monitoring KPIs across all of your teams and projects

Operational service delivery and development

Ensure National Services are delivered to the highest standard with high levels of satisfaction from the people we support

Responsible for overseeing the safe operational delivery of services in your area of work and managing quality assurance around these

Responsible for developing and maintaining safe working processes, procedures and practices in my area of work, including overseeing some services which may be registered with the Financial Conduct Authority (FSA), Scottish National Standards for Information and Advice Providers (SNSIAP), Care Inspectorate or other regulatory bodies

Oversee safe and inclusive recruitment practices in my area for both staff and volunteers

Responsible for overseeing the implementation of appropriate tools and systems within your team to assess, measure and monitor outcomes and impact of services

Oversee and manage all contracts and service delivery to ensure the team delivers high quality and safe services, in line with our partners expected outcomes and expectations

Provide visible onsite leadership to our staff by being based at and regularly visiting Change Mental Health s services/ offices

Support the operational delivery of services, including providing guidance and support for frontline staff, where required

Proactively seek opportunities to develop services in your area through networking and taking advantage of the local/ national landscape, to expand the scope and reach of Change Mental Health

Encourage and promote the voice of lived experience in the development of services and support in your area and across the organisation

Lead on supporting staff with safeguarding and adult protection concerns/ referrals in your area and give guidance, support and direction to colleagues as needed

Responsible for ensuring appropriate health and safety processes are in place and adhered to in your area, including risk assessments, lone working procedures, safeguarding and adult protection

Have delegated responsibility to set, manage and monitor budgets for my area

Lead your team to establish person-centred development plans for those accessing Change Mental Health support which focuses on recovery and include various assessment models, including a robust approach to risk assessment

Produce reports and information as required by the Senior Leadership Team, funders or other stakeholders, as required

Leadership

Lead on key specific themes of work/ projects as a member of the National Management Team

Lead and support HR processes as a member of the National Management Team, including chairing and supporting disciplinaries, grievances and appeal hearings

Role model positive behaviours and communicate clearly key organisational messages to the wider team

Make decisions and give direction to your team which protect the interests of the organisation

Communicate effectively with other members of the National Management Team and provide appropriate challenge

Contribute to the development of best practice, quality and improvement within services

Lead on specific projects/ working groups as required

Carry out any other duties that may reasonably be required in the light of the main purpose of the job

Line management

Coach, support and provide constructive feedback to your team to ensure they are clear about what the organisation needs and expects from them in their role

Manage and oversee HR issues as they arise in the team, and seek advice from the HR Team as appropriate to mitigate organisational risk and ensure supportive working practices and an inclusive culture are in place

Communicate regularly with your team, in person, and be a visible member of NMT who listens to staff, provides clarity on decision-making and delivers key organisational messages

Build a positive and supportive culture within your teams which represents the values of Change Mental Health

Ensure that your team are keeping up-to-date records in the appropriate systems and ensure they are adhering to GDPR and other organisational processes and policies

Provide regular, in person, support and supervision sessions to those you line manage

Encourage, promote and facilitate reflective practice throughout your area of work

Plan and set objectives for your team members and monitor the progress of these to ensure staff are supported to achieve these

Build a positive, inclusive and high performing team culture and team dynamics by ensuring regular in person meetings and social events take place to support and encourage this

Financial and line management responsibilities

Set, manage and oversee local budgets in consultation with the Director of Services and Head of Finance

Ensure local value for money in delivering high-quality services

Build relationships with stake holders to successfully facilitate budget conversations

Line manage staff, as required, to ensure the successful delivery of services across Scotland

Other

Includes some evening and weekend working where required, time off in lieu will be given in accordance with Change Mental Health s TOIL policy

A satisfactory PVG will be required

Being part of an on-call rota to support staff, as and when required

General Duties

Act in accordance with Data Protection legislation. Ensure all records, personal, staff and client data are managed in line with Data Management and Information Governance policies

Comply with legal and regulatory requirements such as provisions set out in the Health and Safety at Work Act 1974

As with all employees, workers and volunteers; to encourage people to join Change Mental Health as a member, donor or activist

To act in accordance with the charity s Health & Safety and Safeguarding policies and to notify your line manager promptly if there are any concerns

To participate in regular supervision and appraisal and undertake any relevant training as appropriate to the role

To work in accordance with the charity s national policies and local operating procedures and those of external regulators or professional bodies

This job profile and list of duties is not exhaustive and serves only to highlight the main requirements . click apply for full job details

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