Hospitality Manager

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Job description

Opus People Solutions are seeking a Hospitality Manager for near Downham Market, Norfolk (easily commutable from Kings Lynn, Wisbech, March, etc)

As Hospitality Manager, you will create an outstanding experience for residents in our clients care home. Your responsibilities will include overseeing all aspects of hospitality services, from ensuring a nutritious food service to maintaining the highest standards in housekeeping and maintenance.

If you have proven experience in a similar role within a care home, hotel, or hospitality setting, along with knowledge of relevant legislation such as employment and health and safety regulations, we'd love to hear from you!

Key Responsibilities:

• Foster a positive, collaborative work environment focused on continuous improvement and high-quality service.
• Provide exceptional resident experiences, consistently exceeding their expectations.
• Oversee food service operations, working closely with the chef to ensure timely, high-quality meals.
• Develop and manage engaging activities that promote residents' well-being and enjoyment.
• Ensure a welcoming and well-maintained environment with top-tier cleanliness standards.
• Address maintenance issues quickly to maintain the facility in excellent condition.
• Manage the hospitality budget, ensuring revenue targets are met while controlling costs.
• Build strong relationships with residents, families, and staff to foster a sense of community.
• Ensure staff are well-trained and equipped to perform at their best.
• Maintain compliance with health and safety, employment laws, and other regulations, keeping thorough records.

To be considered, you will have:

• Previous experience in hospitality, ideally within a hotel or similar care home setting.
• Excellent communication, leadership, and interpersonal skills.
• Strong organizational skills and punctuality.
• This is an active, hands-on role! We're seeking someone with a warm personality and a genuine love for delivering personalised hospitality.

For more information, apply now!

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