Income Officer - Temp Contract

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Job description

Income Officer - 4-Month Contract

Hays are proud to be working with a Local Authority in the Norwich area to bring you this temporary contract for an Income Officer. This role will be to cover a member of staff that has moved department on secondment and is due to finish at the end of November.
The salary for the role ranges from £27,334 - £30,296 (pro rata) depending on your experience. This role will operate on a hybrid basis with the ability to work from home three days a week after 1-2 weeks of office-based work.
The Responsibilities

To collect low level rent arrears.

To make contact with tenants via the phone/email/text with the aim of getting a payment and/or making a repayment arrangement.

Dealing with potentially vulnerable people with multiple complex issues.

There is the potential for hybrid working once trained.

Essential.

Experience of dealing with the public.

Good numeracy skills.

Good communication skills, the ability to communicate with a wide range of people.

The ability to pick up quickly and use multiple IT systems.

Be resilient.

The ability to multitask.

Organised and enjoys process-driven work.

Team player.

Desirable

Debt recovery experience with individuals, not companies or businesses.

Experience of dealing with the public either for a local authority or housing association.

Experience of negotiating repayment arrangements taking into account individual circumstances - finances, vulnerabilities, debts etc.

Some knowledge or awareness of welfare benefits.

Some experience of giving simple budgeting advice.

Experience of dealing with vulnerable individuals.

Experience of dealing with customers face to face.

Not required unless you meet some of the above criteria.

• Credit controllers unless you meet some of the above criteria.
• Accountants/Finance Officers unless you meet some of the above criteria

Please note that this role does NOT offer sponsorship. To be eligible to apply for this role you must be currently living in the UK with a FULL right to work.

If you have the right experience and think this role is for you, please apply below! Alternatively, if you do not think this position is for you, please call and ask to speak to Jacob for a confidential discussion on jobs that are available in your local area. #

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