Complaints and Customer Service Manager

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Job description

Complaints and Customer Service Manager NHS

Your new company
The NHS
Your new roleComplaints and Customer Service Manager Band 8 5 days a week, initially office based and hybrid after a qualifying period. 37.5 hours per week. Temporary - Immediate Start
Supporting a busy mental health and autism team, you will be responsible for complaints and customer service along with team management and mentoring team members. This is a diverse and busy role which would suit a candidate who is flexible, able to hit the ground running and equally, someone who will pitch in when required during peak times to support team members.
Experience of NHS, complaints and team management are essential to be considered for this role. This is a small team of experienced customer service/ complaints professionals and you would be required to mentor, manage and support the team throughout an extremely busy period.
You will be an excellent communicator and able to communicate at all levels and have a great attention to detail. Excellent IT skills are required as you will be providing general administrative support across the department and inputting key details into the internal system.
What you'll need to succeed
The role is long-term temporary and the working hours are 37.5 per week.Previous experience is essential along with a professional manner. Excellent communication skills and a polite and friendly approach are also essential.

What you need to do now
If you're interested in this role, forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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