Spanish Customer Experience Advisor

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Job description

Fluent Spanish speaker wanted

Your new company
Business Analysis company
Your new role
Responsible for delivering an excellent customer experience; to increase customer engagement and subscriber retention.
To provide daily support to our customers via telephone, email and social media channels; acting as the first point of contact in the business to deliver an excellent customer experience.
To manage and route all inbound enquiries to the appropriate person.
To maximise the conversion of customer enquiries contributing to the growth of the business. Reacting to customer editing requests and supporting new product deliveryWhere requested.
Support on Spanish Editing strategic plans.What you'll need to succeed

Excellent communication skills, written and verbal in relevant language

Ability to develop a clear understanding of customer behaviour and needs

Strong problem-solving skills to identify critical issues and opportunities, evaluate options and provide clear recommendations

Attention to detail

Team work and building relationships across departments

Ability to multitask, prioritise, and manage time effectively

Good level of IT competence

Fluent in Spanish

Working knowledge of Microsoft Office, and good level of knowledge of Excel

What you'll get in return
25 Days Holiday plus UK Bank holidays
£26K-£27K

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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