Customer Service Administrator

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Job description

Customer Service Administrator, Temporary Role, Northamptonshire Based, Immediate Start

Customer Service AdministratorNorthamptonshire based
Temporary Contract

A Customer Service Administrator is responsible for providing exceptional customer service and handling administrative tasks related to customer interactions. They act as the primary point of contact for customers, addressing their enquiries, resolving issues, and ensuring their overall satisfaction.
Key Responsibilities:

Customer Interaction:

Responding to customer enquiries and requests via phone, email, or chat

Resolving customer complaints and issues in a timely and effective manner

Providing information about products or services

Assisting customers with orders, returns, and refunds

Administrative Tasks:

Processing customer orders, returns, and refunds

Maintaining customer records and databases

Data entry and report generation

Assisting with customer relationship management (CRM) system

Team Collaboration:

Working closely with other departments (e.g., sales, marketing, shipping) to ensure customer satisfaction

Contributing to team efforts and initiatives

Required Skills:

Excellent communication and interpersonal skills

Strong problem-solving and analytical abilities

Organisational and time management skills

Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Customer-oriented mindset

Ability to work independently and as part of a team

By providing exceptional customer service and administrative support, Customer Service Administrators play a vital role in ensuring customer satisfaction and business success.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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