Reservations Supervisor

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Job description

Our luxury client is looking for an enthusiastic and dedicated individual to join their team as a Reservations Supervisor. Within this role you will oversee all reservations for the VIP hospitality venue, following up on bookings aspiring for ultimate guest experience and increased reservations.

Maintaining high standards, you will supervise enquiries, process requests and review and implement new procedures.

Working 40 hours per week this role is based in Northamptonshire.

Duties of the Reservations Supervisor:

• Oversee room bookings and reservation accuracy.
• Review procedures, implementing changes as required.
• Process reservation requests, booking alterations and cancellations.
• Take on board guest needs and recommend appropriate room types.
• Confirm room types and availability, explaining guarantees, rates and cancellations to callers.
• Accommodate special requests, documenting accordingly.
• Answer questions in relation to facilities and services.
• Use sales techniques, aiming to maximise revenue.
• Set up billing accounts.
• Resolve any guest issues, queries and concerns.

Personal Attributes:

• Strong luxury hospitality or food and beverage experience.
• Excellent attention to detail and organisation.
• Good levels of numeracy.
• Competent IT user with the ability to use Microsoft Office packages.
• Previous experience using Opera and in-house CMS systems.
• Problem solving skills.
• Full clean drivers licence.

A diploma or above in hospitality-based qualification would be advantageous for this role but is not required.

Offering 32,000 per annum and an excellent range of benefits to include, events attendance, free onsite car-parking, branded uniform, discounts on food and company store, yoga and fitness classes onsite, and more increasing with length of service.

If you have the skills mentioned above and are looking for your next challenge, please apply now!

K2 Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.

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