Credit Controller

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Job description

This is a fixed term contract for 5 months for an outstanding Credit Controller looking to join a friendly and busy Credit Control team. We'd like you to have significant Credit Control experience to enable you to support the team and their work from day one.

Key to the role of the Credit Controller is supporting our publicans by ensuring a flow of beer to our pubs whilst maximising cash collection and minimising credit risk to the business. Relationship building is key with all internal and external stakeholders/customers, whilst also playing a key part in the delivery of the departmental objectives

Daily tasks will include:

• Managing credit problems of both a short-term and long-term nature. The Credit Controller should support all publicans, but be assertive when appropriate
• Controlling bad debts by ensuring that the company does not take undue financial risks or non-commercial decisions, ensuring that potential debts are addressed quickly, by applying the Company values and appropriate actions taken to recover arrears, prior to publicans leaving their pubs
• Maintaining supplies to our pubs within agreed and documented procedures
• Regularly reviewing accounts on refer, credit limits and allocate cash
• There must be regular telephone discussions with the publican and the RM responsible and use the escalation process where applicable
• Agreed actions must be documented in writing, which must include notes on the account.
• Promoting the use of the direct debit method of payment and processing of other payment methods.

We'd love you to have these skills and experiences

• Experience of working in a credit control team
• Excellent communication skills, including a clear and concise telephone manner
• Ability to show empathy and well-developed listening skills
• Strong numerical and analytical skills
• Strong organisational and time management skills
• Ability to influence at all levels
• A positive approach and drive to deliver excellent customer service
• Excellent negotiator
• Knowledge of Navision preferred

A little bit about us

The Solihull Pub Support Team offices are light and airy offices in Shirley, Solihull, where you will be greeted by our Welcome Team. We have free onsite secure parking with EV charging and cycle storage, a subsidised canteen serving breakfast and lunch, as well as an onsite pub used for social events. The offices are fully accessible.

What's in it for you?

• 25 days annual leave
• Annual Leave Purchase Scheme
• Pension
• Vitality Healthcare
• Opt in dental insurance programme
• Annual bonus scheme
• The Stonegate discount card offering discounts across our managed estate
• Online benefits portal offering discounts across the High Street and other retailers

At Stonegate Group, we're proud to be the biggest operator of pubs, bars, and late-night venues in the United Kingdom. Our leading brands are diverse and well-known, including names like Slug & Lettuce, Be At One and Popworld. Find out more about a career with Stonegate Group at (url removed).

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. You can contact us on (url removed).

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