Deputy Manager (Assistant Store Manager)

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Job description

Location: Eden Shopping Centre, High Wycombe
Contract type: Permanent
Hours: 37.5 hours per week (5 in 7 days - Sunday to Saturday)
Salary: £30,000 per annum

Benefits:

• 28 days annual leave (increases with length of service)
• Health Cash Plan Membership
• Store Discount
• Pension Scheme Membership
• Development Opportunities

As one of the UK's leading charities providing essential specialist equipment to disabled and terminally ill children, Newlife is dedicated to making life better - for the families we serve, and for the people who help us to make that happen. Through grants and emergency equipment loans, we ensure children get the vital equipment they need, when they need it, while our free nurse helpline offers crucial support and information - as well as a listening ear. Our campaigns help to give disabled children and their families a voice, even being instrumental in changing laws to benefit the families we serve. And we support adults with additional needs with volunteering and employment opportunities, providing a means for career development.

We are not like any other charity. All the stock in our stores is new, donated by retailers, allowing us to create a heaven for bargain hunters and savvy fashionista shoppers who want high street products at discount prices.

The Opportunity:

This is a great opportunity for an experienced Manager looking for the next step in their career to join our new High Wycombe Store. As Deputy Store Manager you will support the Store Manager providing positive leadership, setting exceptional standards in a store with 15,000 square foot of selling space and work with a sales management team to inspire, motivate, engage and develop a team of 40 colleagues. You will drive the customer experience and satisfaction, maintaining morale and creating/ supporting an operation that keeps customers coming back.

Your role/responsibilities will include:

• Work with the Store Manager to lead, inspire, motivate, develop and coach a high performing store sales team, through effective leadership.
• Achieve and exceed sales targets and growth objectives through set KPI's.
• Maintain a commercial mindset and continually identify and convert opportunities to drive store performance
• Maintain high store standards ensuring Newlife customers are provided with a positive, engaging shopping experience.
• You will be directly responsible for the effective day-to-day management of the store, including staff/rota planning, staff appraisals and general performance reviews.
• At times, you will need to deal with management issues such as disciplinary and grievances in a professional manner
• As part of the leadership team, you'll work a rolling rota which will include weekends, evenings and sometimes, late nights.

Key holder responsibility

We expect the Deputy Store Manager to take, develop the culture in their store which is reflective of Newlife's values. In return, we can offer the environment for you to be your best and realise your potential.

What we are looking for:

You'll be able to work in a fast-paced environment and be adaptable to change. You'll be naturally friendly and want to get stuck in, working with your team to deliver great results as well as spot talent and support their development. You'll have good leadership and people skills as well as be a strong coach and role model who inspires the team to be the best they can be.

Previous retail and management experience is required for this role.

You may have experience in the following: Assistant Store Manager, Deputy Store Leader, Sales Supervisor, Retail Team Leader, Floor Manager, Customer Experience Manager, Assistant Retail Manager, Sales and Service Supervisor, Retail Operations Assistant, Store Supervisor, Duty Manager, Senior Sales Associate, Shift Leader, Retail Coordinator, Department Manager, Store Leader, Retail Floor Manager, Retail Assistant Manager, etc.

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