Global Technology Manager

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Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

Overall Objectives:

The key objective of this role is to ensure that our new client receives the best support and management in respect of their technology products, increasing adoption and compliance of implemented products as well as identifying opportunities for other travel technology improvements.

The job holder will work as part of an international team working with the client directly and utilizing the necessary resources within GBT to ensure technology objectives are managed and delivered effectively. Innovation, forward thinking and creativity are key!

Key Areas of Activity:

Product and Technology Strategy

• Act as the resident Product 'guru' for the range of products supplied to the client and to be able to demonstrate technology products.
• Identifies and implements new technology solutions to improve the traveler experience and support global initiatives. Agree project scope with client for all initiatives.
• Working to ensure the agreed objectives of travel technology for the client are met.
• Work with the client to agree and communicate roadmap plans.
• Communicate the generic elements included in the products and how they can be of value.
• Provide advice as necessary on industry technology updates & changes.
• Use initiative to develop and maintain knowledge of GBT and other industry new 3rd party products and solutions.
• Responsible for logging and monitoring SFDC & JIRA cases in relation to technical issues

Product & Technology Support

• Reports on rollout schedule progress and brings risks & opportunities to governance structure.
• The escalation point for any technical issues or outages and responsible for keeping the client informed of resolution updates.
• Work with the client on managing any necessary change requests and establishing the status of the requests as necessary.
• Review client requests from an unbiased point of view and assess the full end to end impact of any changes.
• Co-ordinate any necessary efforts with implementation, training or technical authoring.
• Contribute to quarterly client reviews - technical and data performance updates, up to date roadmaps, new ideas and innovations and be confident in leading discussions relating to industry updates and standards (e.g. obtaining a sound knowledge of NDC).
• Responsible for integrity and ongoing improvement of routines.
• Fully assess deployed product releases for any potential impacts or improvements to the client workflow and ensure they are communicated in a clear and timely manner.
• Ensure any mandatory product changes are communicated to the client and assess the suitability of any optional changes before implementation.
• Delivery of regular training sessions on deployed client facing technology (e.g. OBT's and Profile tools)
• Work closely with the GBT data services team and client to ensure the continued accuracy of the HR Feed
• Manage and scope ad-hoc client and internal technology related requests.

Key Skills:

• The candidate will have experience in the travel industry or closely related sectors in organization of appropriate scale
• Ideally a fundamental part of this experience has involved around the use of technology.
• Must be able to interpret user requirements and work with the necessary teams to understand and communicate the solution.
• Will have a reasonable commercial awareness and have a desire to enhance this experience.
• Must be honest, show respect, acknowledge others and work as part of a team, at the same time show enterprise to challenge the status quo.
• Cultural sensitivity and understanding
• Must be able to show the ability to assess the value and opportunity of the client's requirements.
• Must be proficient with MS Office and a good knowledge of Online Booking Tools
• Must be comfortable holding discussions with senior internal and external stake holders.

Key Competencies:

• Ability to work independently and be self-motivated.
• Ability to co-ordinate and manage several deliverables at once.
• Taking ownership of deliverables and seeking for improvements where applicable.
• Must be able to put processes in place if they are missing.
• Working as part of an extended team, good team interaction.
• Self-starter, ability to learn new technology and tools with limited guidance.
• Ability to think out of the box for solutions and improvements.
• Excellent verbal and written communication skills.

Location

United Kingdom

The Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement .

What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!

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