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Helpdesk Analyst

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Beat My Salary

2024-11-18 17:37:47

Job location Not Provided, Not Provided, United Kingdom

Job type: contract

Job industry: I.T. & Communications

Job description

Location : Remote

Inside IR35 Contract

Job Description:

We are seeking a dedicated and customer-focused Helpdesk Analyst to join our team. The successful candidate will provide technical support and assistance to end-users, ensuring their issues are resolved efficiently. This role requires strong problem-solving skills, excellent communication abilities, and a genuine passion for helping others.

Key Responsibilities:

  1. Customer Support:
    • Provide first-level support to end-users via phone, email, and chat.
    • Address and resolve issues related to software, hardware, and network connectivity.
    • Ensure a high level of customer satisfaction by delivering timely and effective solutions.

  1. OneLogin Administration:
    • Manage and support OneLogin for user authentication and single sign-on (SSO) purposes.
    • Assist with user provisioning and de-provisioning.

  1. Zendesk Management:
    • Utilize Zendesk to track, prioritize, and manage support tickets.
    • Ensure all tickets are properly documented and resolved within the Service Level Agreement (SLA).

  1. System Configuration and Support:
    • Provide support for iOS devices and Mac OS X systems.
    • Perform diagnostics and troubleshooting for hardware and software issues on Apple devices.
    • Assist with the installation, configuration, and maintenance of applications.

Required Skills and Qualifications:

  • Technical Skills:
    • Proficiency with OneLogin administration.
    • Experience using Zendesk for ticket management.
    • Strong understanding of iOS devices and Mac OS X systems.
    • Familiarity with common software applications and network connectivity.

Preferred Qualifications:

  • Relevant certifications (e.g., Apple Certified Support Professional, ITIL, CompTIA A+).
  • Previous experience in a helpdesk or technical support role.

Inform a friend!

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