Neighbourhood Officer (Perm: West London)

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Job description

Are you an exceptional Housing Professional seeking to work for a leading housing organisation who is a dedicated and proactive Neighbourhood Officer to join an exciting and dynamic team? This is a fantastic opportunity to make a positive impact within the community and contribute to the well-being of residents.

Job title: Neighbourhood Officer

Industry: Housing

Contract type: Permanent - West London

Working pattern: Full time

Salary: 39,000 - 42,000 (Depending on experience)

Responsibilities:

As a Neighbourhood Officer, you will be responsible for managing a designated neighbourhood and ensuring that residents receive a high standard of service. Your main duties will include:

• Building relationships with residents and providing excellent customer service
• Resolving any issues or complaints raised by residents promptly and efficiently
• Conducting property inspections and ensuring that properties are well-maintained
• Collaborating with external stakeholders such as local authorities and contractors
• Providing support and advice to residents regarding their tenancy agreement
• Promoting community development initiatives and engaging residents in local activities
• Contributing to the development of policies and procedures to improve service delivery
• Conducting estate walkabouts to identify any repairs or maintenance requirements

Requirements:

To be successful in this role, you should possess the following skills:

• Previous experience as a Housing Officer or a similar role within the housing industry (social housing)
• Excellent communication and interpersonal skills to interact effectively with residents
• Strong problem-solving abilities to address and resolve issues promptly
• Passionate about customer experience
• Sound knowledge of current housing legislation and regulations (Housing Law and experience of Enforcement Action)
• Proactive approach towards identifying and implementing improvements in service delivery
• Ability to work independently as well as part of a team
• Proficient in using Microsoft Office applications

Benefits:

Our client offers a competitive salary and a comprehensive benefits package, including:

• Generous annual leave allowance
• Pension scheme
• Health and well-being initiatives
• Professional development opportunities
• Employee assistance programme

How to apply:

If you are passionate about making a positive difference within the community and possess the necessary skills and experience, we would love to hear from you.

Please note that only shortlisted candidates will be contacted. We appreciate your understanding.

Join their team and contribute to building strong and vibrant communities! Apply now.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

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