Operations Manager - Hospitality

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Job description

Position: Operations Manager
Location: Southwest
Salary: £60,000+ per annum

About the Role: An esteemed hospitality group is seeking an experienced and dynamic Operations Manager to oversee and enhance the operations across their portfolio of properties. This is an exceptional opportunity for a results-driven professional to lead a talented team, optimize operational efficiency, and contribute to the continued success and growth of the organisation.

Key Responsibilities:

• Oversee day-to-day operations across multiple venues, ensuring high standards of service and customer satisfaction.
• Implement and monitor operational policies and procedures to enhance efficiency and effectiveness.
• Manage and mentor a diverse team, fostering a positive and collaborative work environment.
• Develop and execute strategies to drive revenue growth and profitability.
• Ensure compliance with health and safety regulations, maintaining a safe and secure environment for staff and guests.
• Coordinate with various departments, including finance, HR, and marketing, to align operations with overall business objectives.
• Conduct regular performance evaluations and identify areas for improvement.
• Handle customer complaints and feedback, implementing solutions to enhance the guest experience.
• Manage budgets, control costs, and allocate resources effectively.

Requirements:

• Proven experience as an Operations Manager or in a similar leadership role within the hospitality industry.
• Strong understanding of hospitality operations, including food and beverage, housekeeping, and front-of-house.
• Exceptional leadership and team management skills.
• Excellent problem-solving abilities and a strategic mindset.
• Strong financial acumen and experience with budget management.
• Outstanding communication and interpersonal skills.
• Ability to work under pressure and adapt to a fast-paced environment.
• Flexibility to travel between different properties as required.

Benefits:

• Competitive salary of £60,000 per annum.
• Opportunity to work with a prominent and respected hospitality group.
• Supportive and collaborative work environment.
• Opportunities for career advancement and professional development.
• Comprehensive benefits package.

How to Apply: If you are a motivated and experienced Operations Manager with a passion for hospitality, we would love to hear from you. Please send your CV and a member of the team will be back to you within 48 hours.

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