Senior Individual Giving Officer

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Job description

Senior Individual Giving Officer

Salary £30,000 - £34,000 per annum - subject to skills and experience

Hours of work 37.5 hours a week over five days we welcome flexible working requests)

Base Hybrid working for the foreseeable future with regular attendance at least two days a week at one of our locations:

o Pears Building, Pond Street, London, NW3 2PP

o Barnet Hospital, Wellhouse Lane, Barnet, EN5 3DJ

o Chase Farm Hospital, 127 The Ridgeway, Enfield, EN2 8JL

To apply for this post, send your:

• CV (please include your last employer and dates of employment)
• Cover letter - please use your written statement to explain why you are keen to work at the Royal Free Charity and your suitability for the role as detailed in the role description. Please also consider when writing your statement that strong writing skills are important for this role.

Please note, that applications submitted without a cover letter may not be considered for this role.

Closing date for application: Monday 11th November noon.

Interview date: Tuesday 26th November 2024

Please kindly note that we may close the job advert before the closing date if we receive a large volume of applications.

• You must be eligible to work in the UK

The role

The Senior individual giving officer will report to the Senior individual giving manager.

Principal accountabilities / responsibilities

Fundraising

Support fundraising activity across a wide range of programmes, including individual giving, legacy, in-memory and events fundraising

Plan, execute, monitor and report on individual giving and legacy appeals, leading project groups with the support of the Senior Individual Giving Manager

Optimise retention and increase supporter lifetime value through development of channel specific and donor-led effective welcome journeys, and seamless supporter journeys.

Use strong creative and copywriting skills to produce stand-out communications that elicit an emotional response and successfully solicit income

In collaboration with the database team, analyse response data and feedback and use this to propose campaign optimisations and future campaign recommendations

Manage and monitor own campaign budgets and results, reforecasting and providing detailed commentary and analysis

Collaborate with internal stakeholders and external suppliers to ensure activity is delivered to agreed plans, budgets and deadlines

Ensure individual giving integrates with the wider organisational calendar and that supporter communications support and align with key activities and goals

Use our active channels to grow our lists and opt-in rates, increasing touchpoints with our supporters

Oversee a testing programme for appeals and digital activity, constantly iterating and optimising to refine creative and segmentation over time, sharing insight with the wider organisation to improve knowledge

Conduct competitor analysis to learn and identify opportunities

Manage working relationships with a range of external suppliers to fulfil our varied programme including print, creative, face to face and postal agencies.

Charity systems and compliance

Keep abreast of fundraising sector trends and how they can be applied to our work

Adhere to all charity standards, policies and procedures

Maintain a strong working knowledge of fundraising regulation

Comply with the data protection regulations, ensuring that information on donors remains confidential.

Personal development and working relationships

Build relationships across the charity and the Royal Free London, enabling own work and engaging with internal and external stakeholders to identify opportunities

Take time for personal development, contribute to learning and ideas for the wider team

Contribute to the charity s strategic direction, a performance-driven culture, and good practice

Deputise for the Senior Individual Giving Manager as appropriate

PERSON SPECIFICATION
Qualifications

No specific qualifications are required for this role.

Experience

Essential

Not-for-profit fundraising experience

An understanding of Individual Giving practices and techniques

Project management experience

Using data insight to inform marketing tactics

Individual Giving/direct marketing experience managing offline and online appeals

Desirable

Email platform experience eg, DotDigital/MailChimp

Financial budgeting experience

Raisers Edge or similar CRM system experience

Skills and Knowledge

Autonomous worker with outstanding organisation and project management skills

Excellent interpersonal skills and ability to proactively build relationships

Strong literacy skills with an excellent eye for detail

Highly numerate with the ability to analyse large data

Building supportive and trusting relationships

Excellent communication skills both verbally and written

Ability to contribute to a collaborative and agile team, enabling others to learn, deliver and celebrate successes

This job description is not exhaustive, and the role will include other tasks and responsibilities commensurate with the post and subject to change to meet legislative requirements.

Benefits

Core benefits

25 days of paid holiday, plus three-day office closure rest period between Christmas and New Year, and UK bank holidays. This increases to 30 days leave after five completed years of continuous employment (all leave is pro rata for part time employees).

A contributory pension scheme, where we match your 4% contribution towards your pension. If you choose to increase your payments into your pension scheme, we ll match your contribution up to 9%.

A sick pay package that offers one month s full pay and one month s half pay in any 12-month period if you ve been with us for less than two years. This rises to two months full pay and two months half pay in any 12-month period after two years of continuous employment.

Occupational maternity pay and paternity pay packages that provide more generous support than statutory pay alone.

A flexible working policy to support our employees work/life balance.

Support for your financial wellbeing

Expert financial advice from our financial partner, the London Credit Union

Salary Sacrifice Scheme

Savings on purchases with the Blue Light Card

Our Death in Service benefit

Support for your health and wellbeing

Subsidised gym, pool and classes at our Rec Club in Hampstead

Secure bicycle parking and shower facilities at our Hampstead site

Fortnightly guided meditation

Free massage therapy from our complementary therapy team

Menopause peer support group

Employee Assistance Programme offering 24-hour access to free confidential advice and support on work and personal issues.

Fundraising department

Our dynamic fundraising department generated over £4 m in 22/23, and we are now preparing for an ambitious multimillion-pound campaign in support of a ground-breaking cancer centre on the site of the Royal Free Hospital. We pride ourselves on being a supporter focused and agile function, working at the heart of the charity to deliver impact for patients and staff across our hospitals.

Responsible for attracting and retaining donors, and delivering an outstanding supporter experience, the fundraising department comprises two teams which work closely together to achieve our shared objectives:

Our Public Fundraising team harnesses the support and energy of individuals and groups, helping them to give back in the way that works for them. This includes committed giving, in memory support, gifts in wills, and fundraising events and challenges. Our database and supporter care teams sit within Public Fundraising, with their work underpinning and supporting the entire department.

• Our Philanthropy and Campaigns team builds relationships with individual philanthropists, trusts, foundations, and corporate organisations which give, or have potential to give, £10,000 to the charity each year. They lead major appeal activity for the charity, currently focused on our exciting cancer campaign which is due to launch in 2025.

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