Supporter Journey Executive

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Job description

Supporter Journey Executive
Location: Martin Mere, Slimbridge
Salary: £31,680 per annum
Vacancy Type: Permanent
Function: Supporter care and engagement

About The Role

The Supporter Journey Executive is a fantastic chance to align supporter journeys with WWTs new strategic direction and ambitions.

Working closely with the Supporter Journey Manager, you ll develop relevant and engaging journeys that not only delight supporters but also build and nurture long-term relationships.

You ll get to collaborate with teams from across the organisation, to develop, deliver, monitor, and optimise journeys, to make sure every supporter feels valued and engaged. You will analyse what works and recommend new ways to make the experience even better.

As Supporter Journey Executive you will help ensure that every interaction with our supporters is meaningful and impactful, and that we maximise income and meet engagement targets.

It s an exciting time to join WWT and make a real impact, to inspire more people to support wetlands and bring our mission to life. Together we can restore wetlands and unlock their incredible power!

This role is hybrid, with WWT Slimbridge or WWT Martin Mere as your base location, with time in the office at least once per month currently.

A current driving licence and the ability to occasionally travel to other locations is essential.

About You

As a champion of supporter journeys, you ll be instrumental in delivering an excellent supporter experience and supporter care across WWT.

Your collaborative attitude and communications style will enable you to build strong connections across WWT and inspire a supporter-centric approach and excellent supporter care. You ll be a key voice and advocate for our supporters, ensuring their needs and experiences are at the heart of everything we do.

With your keen planning and analytical skills, you ll streamline processes and enhance the supporter experience, with an eye for the crucial details.

It s all about creating a seamless, inspiring journey for our supporters, and as Supporter Journey Executive you ll be a key player in making that happen.

Ready to dive in?

About Us

We re WWT, and we re on a mission to restore the super-powered ecosystems we call wetlands. There s never been a more important moment for our work, and we ve got some phenomenal people on the case.

Whether they re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there s nothing we love more than watching them soar.

Whatever you do here, you ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

Why you ll love working at WWT

• Wake up every day knowing your work is helping to restore wetlands, and our world
• Be surrounded and inspired by our team of passionate, dedicated people
• 33 days annual leave (which goes up to 38 days after 5 years of service) - this includes bank holidays and you have flexibility to take those days whenever you want
• Free entry to all our wetland centres, including your family
• Free car parking and secure bike storage areas
• Colleague discount on shopping and memberships
• Cycle to work scheme
• Contributory pension scheme
• Life Assurance of three times your salary, for peace of mind for your loved ones
• Independent personal, workplace and financial advice from Care first

Closing Date: 01/10/2024

Interested?

If you would like to apply and find out more about this position, please click the apply button to be directed to our website.

WWT is an equal opportunities employer and all applications will be considered solely on merit.

No agencies please.

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