Systems Analyst (Salesforce)

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Job description

Job Title: Systems Analyst (Salesforce)

Salary: £43,000

Contract Type: Permanent, ideally, full-time (35 hours per week) although part-time or flexible hours may be considered

Working location: Home based. The post holder should expect to come into the London based office a maximum of three days per quarter.

Reporting to: Systems and Data Manager

BACKGROUND

The latest research suggesting that the number of children and young people at risk of hunger has rocketed to three million means that one in five children don't have enough to eat.

When a child is too hungry to learn, when they re aching for something to eat, they can t concentrate. They can t absorb information. Big feelings and worries can be impossible to control. They fall behind in their studies.

Magic Breakfast provide a nutritious and filling breakfast to over 200,000 children and young people every school day. We work with schools in areas of high disadvantage, helping staff target the children most in need without barrier or stigma.

Magic Breakfast are ambitious to grow our impact to remove hunger as a barrier to learning for all children and young people in the UK. To do this, we need to continue to grow our fundraised income, of which new corporate income is a significant element.

JOB PURPOSE

We are seeking a Salesforce expert who is looking for an exciting opportunity to play an instrumental part in the implementation and ongoing development of Magic Breakfast s technology and data transformation. In this multi-faceted position, you ll lead on shaping scalable solutions that will enhance operational efficiency and enable accurate data-driven decision making.

Your expertise will be critical in shaping how the organisation gathers, analyses and utilises data to automate workflows, generate reports and dashboards, and ultimately achieve our strategic objectives.

KEY RESPONSIBILITIES:

System analysis and development

• Lead on the development and optimisation of the organisation s Salesforce environment to meet evolving business needs and enhance operational efficiency

• Collaborate with internal stakeholders to identify requirements and translate them into scalable Salesforce solutions

• Provide expert advice and guidance to influence and shape solutions that effectively handle data collection, data aggregation, workflow automation, and reports utilising Salesforce

• Support the integration of Salesforce with other systems in the organisation s infrastructure (for example, Business Central, FormAssembly, fundraising platforms etc.)

• Contribute to the delivery of business process automation roadmap to support organisational objectives

• Gather and analyse information and feedback to support future development phases of the solution.

System administration and user support

• Provide support for core services by handling incidents, undertaking investigation, working with colleagues to confirm bugs and providing clear and timely communication with users; triaging points for escalation to the Systems and Data Manager

• Create and maintain a comprehensive Salesforce backlog, prioritising enhancements, bug fixes, and feature requests while ensuring effective management of technical debt to maintain system health and scalability

• Lead contact for day-to-day relationship with external Salesforce support partner; escalating to the Systems and Data Manager where necessary

• Monitoring and governing day to day user activity

• Reporting on platform health and user engagement

• Keep up to date with technological advancements and proactively make suggestions for improvements

• Create technical documentation and deliver training across various levels of Magic Breakfast.

General:

• Contribute to team meetings, sharing best practice and supporting team members where necessary

• Help to maintain a positive working environment, keeping the vision of Magic Breakfast at the heart of everything we do

• Uphold a culture that encourages curiosity, continuous improvement, optimism, and a steadfast commitment to social impact

• Work collaboratively across the organisation more widely to build good working relations across the organisation and provide ad-hoc support to other teams and members of staff

• Adhere to all Magic Breakfast policies and procedures

• Ensure that all activity is compliant with current legislation, GDPR and child safeguarding requirements

• Participate in occasional work-related events at external venues and perform support related activities as required be willing to undertake occasional work outside of regular office hours and UK travel

• Undertake any other duties commensurate with the role

PERSON SPECIFICATION:

Skills and abilities

• Excellent communication skills to collaborate effectively with both technical and non-technical stakeholders

• Strong analytical and problem-solving skills to identify roadblocks and develop innovative solutions

• Keen eye for detail to ensure data accuracy and consistency

• Strong organisational skills to prioritise and manage multiple tasks and meet deadlines effectively

Knowledge and experience

• Significant experience and in-depth knowledge of Salesforce administration, system analysis and development; nonprofit success pack or Nonprofit Cloud specific experience desired but not essential

• Candidates will be expected to have experience and preferably Salesforce Administration qualifications with demonstrable experience in:

• developing Salesforce automations (Flow) with demonstrable impact on improving operational efficiencies and business processes

• translating business requirements into scalable Salesforce solutions

• working with API endpoints and of data mapping

• creating process documentation and training material

• delivering demonstrable benefits to organisations through Salesforce development

• developing and training team members to share Salesforce knowledge.

Other

• Passion for Magic Breakfast s mission of ensuring that no child is too hungry to learn.

• Shared commitment to our values and active contributor to our enabled and empowered culture

WHAT WE OFFER

At Magic Breakfast we value our employees and work hard to develop offer a supportive, respectful culture which enables everyone to bring their whole self to work.

Please click below for our job pack

APPLICATION PROCCESS

Should you wish to discuss the role before applying please email our People and Culture Team, com

Shortlisting - 8th - 10th October

Interview 1 - 16th - 17th October

Interview 2 - 24th October

We reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.

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