Visitor Experience and Engagement Officer

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Job description

Visitor Experience and Engagement Officer
Reference: NOV
Location: RSPB Minsmere, Westleton IP17
Salary: £24,890.00 - £26,720.00 Per Annum
Contract: Permanent
Hours: Full-Time, 37.5 Hours per week
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave

We're looking for a creative Visitor Experience and Engagement Officer who can connect people with nature. Working at Minsmere, you'll provide fascinating visitor experiences, drawing people in through new, quality events.

Minsmere is the RSPB s flagship reserve on the Suffolk coast, giving visitors incredible wildlife spectacles.

You will develop our visitor offer, ensuring high quality experiences. You will be a good communicator, experienced at delivering events and engaging with new audiences.

Key responsibilities:

• Introduce new visitors to the RSPB by working with the Visitor Experience Manager to create a range of new and exciting events. These new events will sit alongside our current programme of events and will enhance our visitor offer and drive footfall.
• Ensure relevant data is captured for all events to enable reporting and evaluation.
• Engage and communicate with diverse audiences, face to face, digitally and via social media.
• Ensure the reserve delivers events to the highest standards resulting in a high-quality visitor experience.
• Support the continued development of a team of volunteers to assist with event delivery.
• Ensure the reserve delivers a high quality, on brand visitor experience.

Essential skills, knowledge and experience:

• Computer Literate to include professional use of social media adhering to brand.
• Sound understanding of systems and procedures relevant to a commercial visitor operation.
• Working knowledge of visitor engagement techniques
• Excellent verbal and written communications skills.
• Proven ability to plan and prioritise workloads.
• A team player who can motivate and inspire people.
• Problem-solving skills and ability to work on own initiative.
• Ability to manage and respond to customer needs and feedback.
• Ability to maximise opportunities for visitor engagement and income generation.
• Able to build and maintain strong working relationships.
• Experience of delivering a high-quality visitor offer.
• Experience of managing and delivering against targets and KPI s.
• Experience of analysing and interpreting data.

Desirable skills, knowledge and experience:

• Contribution to a successful visitor project or visitor attraction.
• Tourism/leisure related qualification, ideally at HND level or equivalent.
• Working knowledge of Equality, Diversity & Inclusion.
• Health and Safety in the workplace.

Additional Information:

• This is a permanent, full-time role for 37.5 hours per week.
• This role will require regular weekend and bank holiday working.

Closing date: 23:59, Sunday 24th November 2024
We are looking to conduct interviews for this position from W/C 2nd December 2024.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

The RSPB is a licenced sponsor. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. Contact us to discuss any additional support you may need to complete your application.

No agencies please.

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